Condado Vanderbilt Hotel

Our stay at this stunning hotel in Puerto Rico was absolute perfection from start to finish. From the moment we arrived, I was greeted with warm hospitality and genuine smiles that instantly made me feel at home. The property is breathtaking—every corner feels like a curated blend of elegance, comfort, and island charm. The room was immaculately clean, and designed with impeccable attention to detail. My suite featured a spectacular view that made every sunrise and sunset feel like a private show just for me. The dining experience was unforgettable—every meal was fresh, flavorful, and beautifully presented at their restaurant. Whether we were enjoying breakfast by the pool or sipping cocktails in the evening, the atmosphere was always relaxed yet sophisticated. The staff truly elevated the experience. They went above and beyond to ensure every need was met, offering personalized touches that made us feel valued and cared for. they made our trip seamless and memorable. This hotel isn’t just a place to stay—it’s an experience. If you’re looking for a mix of luxury, comfort, and the magic of Puerto Rico, this is the place you’ll never want to leave. We strongly recommend it. Thank you so much to everyone who made our stay so wonderful.

They charged my credit card $800 for incidentals that they told me would be returned upon check out. I now see a $225 charge on my credit card that they made without my permission for a “resort fee” that i never was made aware of and never agreed to. They used my credit card that I only authorized for incidentals (damages to the room). When I called the front desk they refused to do anything about it. This bait & switch felt very fraudulent for a hotel that claims to be one of the best in Puerto Rico. Upon reaching my room I found the door already wide open and 3 maintenance employees working on several items in the room like the windows, shower door and shower fixtures. They were surprised to see me. After they finished working, I was finally able to enter the room. I found the room incredibly dirty with hair, dust, used contact lenses, and small flakes of tissue paper all embedded in the carpet. I tried to open the window to take in the ocean views and found that the windows were bolted shut by the maintenance team. They also lost my luggage when i first arrived and I had to go look for it in their storage closet myself amongst all the other luggage from other guests. A couple days later the electronic lock on my door stopped working and I was locked out of my room until they were able to gather the resources to change the lock. I expected so much more from a 5 star property, honestly this place felt like a 3 star at best. When I consider the customer service I received and the cleanliness of the rooms I would need to see a lot of changes made before I consider staying here again.

Cannot say enough good things about this beautiful hotel, which offered incredible benefits through the AMEX Fine Hotels and Resorts program. We were upgraded to a room in the tower with an ocean view. The credit covered a delicious meal via room service, which arrived in record time for in-room dining. The mini bar, aside from alcohol, is all-inclusive. A branded tote bag was left on our door as a welcome gift. Breakfast was great, service throughout the property was over-the-top friendly, and the place itself is gorgeous. You also can't beat the location, of course. We will be back!

I recently had the pleasure of staying at this beautiful hotel, and I can’t say enough good things about the experience. From the moment I arrived, I was impressed by how clean and well-maintained everything was. The room (1 bedroom suite on the 12th floor) was spotless, comfortable, and tastefully decorated, a true home away from home. What really made the stay exceptional was the staff. Every person I encountered was friendly, professional, and genuinely helpful. Whether it was at the front desk, housekeeping, or the pool restaurant, the service was consistent and warm. They went out of their way to make sure every need was met with a smile. The atmosphere throughout the hotel is relaxing and welcoming. The pool is very nice too. You can tell that attention to detail is a top priority here, and it shows in everything from the sparkling lobby to the neatly arranged amenities in the room. If you're looking for a clean, peaceful place to stay with excellent service and a touch of elegance, this is the hotel for you. I’m already looking forward to coming back!

Beautiful hotel and amazing services!! Our first time in Puerto Rico. My family and I love everything about the hotel. The hotel staff were very friendly. We were greeted with champagne and water for our kids upon checking in. Enmanuel was so attentive. He checked on us daily making sure we got everything that we needed. The pool and breakfast at Ola were amazing. We actually missed the daily breakfast and being at the hotel. We definitely will stay there again next time we visit Puerto Rico.