I had a great stay! The location was perfect, and the hotel itself was clean and comfortable. The staff were friendly and helpful. Check-in took a little longer than expected, especially since it was 1 a.m., but overall everything went smoothly. I would definitely stay here again and highly recommend it to others.
The actual hotel was good, good rooms, the staff was accommodating. I had a great stay in Puerto Rico.
However, I need to warn people about making sure that they get their deposit back. I believe I was supposed to get mine 10 days after checkout, but it didn’t arrive. I ended having to call the hotel three times to seek my refund, and by that time it had already been a month.
I had them open a case about his issue, and it’s pending.
So idk if this is a regular occurrence with this hotel, but make sure you check that you got your deposit back after your trip, as it’s very easy to forget. I wish the hotel was better about this, otherwise it’s a good hotel.
Negatives: the toilet was broke for 2 days before they decided to fix it. The first maintenance guy said let your stool sit for 15 minutes then flush. The toilets are having issues with the toilet paper. They gave me $55 of a resort fee for letting my stool sit for 15 minutes before flushing smh!
Positives: The hotel is in an amazing area close to everything. The food at the hotel is amazing! The activities they plan at the hotel kept us entertained. The beds are super comfortable!!!
Good hotel, clean and friendly staff. The casino was nice. Didn’t check out the amenities. I am unsure I would go with family as we could see the pool and it didn’t look that fun. I feel like it’s a hotel for adults. They did have pizza classes and yoga and salsa dancing.
Stayed here 4 days for my birthday. Everything was perfect. Staff were amazing. Very accommodating. Pool was great, bartenders and views. Spa was nice(expensive) but nice. Staying right outside of T-Mobile district was a plus. Overall wonderful experience.
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Shantel
3 weeks agoI had a great stay! The location was perfect, and the hotel itself was clean and comfortable. The staff were friendly and helpful. Check-in took a little longer than expected, especially since it was 1 a.m., but overall everything went smoothly. I would definitely stay here again and highly recommend it to others.
youssouph djiba
3 weeks agoThe actual hotel was good, good rooms, the staff was accommodating. I had a great stay in Puerto Rico. However, I need to warn people about making sure that they get their deposit back. I believe I was supposed to get mine 10 days after checkout, but it didn’t arrive. I ended having to call the hotel three times to seek my refund, and by that time it had already been a month. I had them open a case about his issue, and it’s pending. So idk if this is a regular occurrence with this hotel, but make sure you check that you got your deposit back after your trip, as it’s very easy to forget. I wish the hotel was better about this, otherwise it’s a good hotel.
Ursula Melendez
a month agoNegatives: the toilet was broke for 2 days before they decided to fix it. The first maintenance guy said let your stool sit for 15 minutes then flush. The toilets are having issues with the toilet paper. They gave me $55 of a resort fee for letting my stool sit for 15 minutes before flushing smh! Positives: The hotel is in an amazing area close to everything. The food at the hotel is amazing! The activities they plan at the hotel kept us entertained. The beds are super comfortable!!!
Baron Mora Alcazar
a week agoGood hotel, clean and friendly staff. The casino was nice. Didn’t check out the amenities. I am unsure I would go with family as we could see the pool and it didn’t look that fun. I feel like it’s a hotel for adults. They did have pizza classes and yoga and salsa dancing.
Tonika Lee
3 months agoStayed here 4 days for my birthday. Everything was perfect. Staff were amazing. Very accommodating. Pool was great, bartenders and views. Spa was nice(expensive) but nice. Staying right outside of T-Mobile district was a plus. Overall wonderful experience.