Aloft San Juan

This hotel is in a great location. As soon as you walk outside of the hotel, you're surrounded by entertainment and excitement. You're not far from anything. The staff is friendly and helpful. If you booked online, you will most likely have to pay an additional $35 a night for taxes. The nearby food isn't pricey unless you want lobster or steak. If you want snacks or bottled water, you should bring it to the hotel. Nearby, We found bottled water for $8. A slice of cake was $10.

The music in the T-Mobile district is too loud and above decibel regulation. We were in room 318 and could hear and feel the vibrations of the music in our beds. When we called the front desk at 1am they said that was normal and music would end “Early” at 3am. They were able to move us to the 7th floor where we did not hear the music. We were able to fall asleep around 230am. We had to be up early in the morning to prepare for a wedding. I found this to be unacceptable. The hotel booking website should have disclosed this information. If this continues to be a recurring problem why has the hotel not attempted to rectify this. We did not have a pleasant stay and asked to be reimbursed however were denied. I will be disputing this charge.

The hotel is super clean, the staff are extremely friendly and courteous. I would give the hotel a perfect 5-star but when we checked in at the front desk we were advised that the parking would be a $18.00 flat fee and there would be no other charge. But on check out we were charged $35.00 a night for 8 days. For a total of $463.92. The staff at the check-in weren't honest with us, as we were told from the beginning that the cost was $35.00 a night for parking. I would have found parking somewhere else. Dishonesty doesn't go right with me. I even discussed this upon checking in at the hotel and the person checking us in said that this wouldn't happen in this hotel. It's only $18.00 a day and that’s where the employees park. $35.00 daily is far from $18.00. This is another tactic to charge more money to the customers.

The hotel is clean and staff is really nice and helpful. Location is perfect, nearby everything. The only negative is you can hear the music from outside and they play until as late at 5 am. So could be hard to get some sleep. Overall I enjoyed My stay

One of tge best locations. Door to door with TMoblie, one of the must listed places in San Juan area. Lots of entertainments, restaurants, bars, longest, clubs. Very clean rooms. Very nice lounge area. Friendly staff 24 hours. Paid parking.