Panamericano (Cidra)

The hospital doesn't answer the telephone, how the family can communicate with the patient when they don't answer their telephone. It is a big problem when we don't live in the island. It is in the unit for teenagers, ext- 100 or 101, very frustrated. Please do better .

If you have to bring a loved one to this place just know they don’t have enough space for everyone but they still are going to want the hospital to be full at all times for lucrative purposes. There is not enough pillows for all the patients, nor towels or blankets. Make sure your loved one is well taken care of because the staff will not even blink an eye. A Generalist Dr will medicate them out the blue. People here take their jobs as serious as they feel on that day. They lack maturity for this job. If you bring a minor, they will Not do their job on calling the parents for updates. Parent has to get their own updates by force. In fact, they might even leave the patients in a “holding” area until is lucrative enough to finally “admit” them (a week may pass before that). Patient will not receive treatment on “holding” and staff will not call you nor you can call your family member. They don’t follow protocols, only the ones that work for them. They break the law a lot without noticing. Specially the non discriminatory laws regarding religious freedom, freedom of speech , and the rights of minors/parents and people with disabilities. DO BETTER.

Phone system not apt for receiving the amount of calls from 7pm to 8pm to talk to loved ones. The wait is horrible to then get cut off, and as a result, the available hour is then over and stuck playing the same game the following night hoping you’ll get through the phone system to a family member. This has been going on for a long time — and no remedy appears to be in sight!

It was horrible, my psychologist mentioned it to me and I was admitted voluntarily and it was the worst mistake I could have made, they put me in a (room) with 4 people getting rid of addiction in a room that didn't even have a bed because the place was full whe had to sleep in a movie room. They locked me in a (quiet) place which I wasn't. I suffer from severe panic attacks and that place raised my anxiety to a horrible point. They didn't help at all because I felt very bad during the night, I made signals to the camera for hours at 2am and nothing, they didn't even come to check, nor did they give therapy, it was a complete disaster and dirty, but the food was cold, apparently no one was paying attention to the more signals I made to the camera for long hours. If I could give this place less than 1 star I would do it. It was a horrible experience and I had to ask for my discharge because I thought it was a good place and going into it voluntarily would be something good for my well-being and with a pool it was great which neither therapy nor the pool let us use. In fact, during the time I was there I came out with worse anxiety than when I came in. I don't recommend it to anyone who suffers at least from anxiety or a panic attack and if you go voluntarily I recommend you go to another one where they do keep an eye on one. One thinks that it goes for the best and ends worse than when it started. I hope that someone who goes through the same thing as me reads this first before entering a place like this since they had us in a place where even the bathroom for one to use there were 4 people outside and I had to leave the door open because it closed and no one was watching. And honestly so much more to say but lets leave it at that a place that you go that is supposed to (help) people only makes them worse it was the worst experience of my life and never going there again and will do everything to spread the word so everyone knows.

Panamericano San Juan. Horrible experience! I would like to have someone from upper management to contact me. Deserves 0 star