The room is asthetic with great desgins! I enjoyed staying in this place. The kitchen offers nearly everything I need to make myself a healthy meal while traveling. The washer and dryer are absolutely necessary considering the hot and humid weather here. The support team has been responsive and friendly.
However, there are still annoying weaknesses—the poor desgin of shower room makes it hard for shower water to go down to the drain, and there is always a pile of water in the cornor of the shower room. I hope it can be improved soon.
Do not fall for looks!!!! This is nothing but a beautiful neglected short term rental.
We moved to the Gloria studio after we declined the Duna Suite at DW Dreamcatcher for a lack of privacy on a terrace looking out into the public street. My fiancé showered while I relaxed. When I went to get in I saw that the shower flooded filling the bathroom and the outdoor terrace with water. They could not send anyone to fix it that night. The handy man and plumber came the next morning taking up hours of precious vacation time vacuuming up water and unclogging the drain. The air con unit in the bedroom was not working properly, we were hot. The unit floors were not clean. I took pictures of the dirty floor and drinks splashed all over the floor from a previous occupant. We learned the drink spilled because the table was broken. We paid over $2,000 for this beautiful open air suite with NO privacy and NO door only to be moved to a dirty apartment full of WATER! The difference in price was $1100 and we told that there was no refund even for the portion that made up the difference! Despite the water inside we were only offered free breakfast and a $200 credit to stay again, why would we want to stay again after experiencing 2 failed properties? A real hotel or resort would never do something like this! My fiancé’s birthday trip was soiled thanks to this company. Next time it’s Marriott or the Fairmont for our hard earned money!
This is our third time staying with DW. We try to stay at a different location each time and have always had luck so we were shocked with our last experience. The first thing we noticed was how dirty the floors were. We requested a broom to do it ourselves because there is a $40 cleaning fee on top of your stay. The room and all of the furniture smelled like mildew. We noticed the location had poor drainage and little to no sunlight/airflow. A few days into our stay (after a few days of rain) we noticed the bathroom ceiling forming bubbles of water (which started leaking) and what looked to be the start of black mold. Needless to say this was less than romantic. From start to finish the situation took about a day off of our trip. The repair man told us we had to pack up and change rooms because they had to take the ceiling out! We were luckily relocated to the unit next door which was fine except this unit too had poor drainage and a leak on the ceiling. Almost comical but I guess since we were wall to wall with our leaky unit we should’ve expected it. Unfortunately, this has completely changed the way we view DW and I don’t know if this is a place I would stay again or recommend to others. We were “compensated” with a free night once we had already checked out which is essentially useless because we won’t be staying here again. The customer service is questionable and I saw another comment on here saying there are better places for similar or less price in the area
and I totally agree.
MOLD EVERYWHERE. This company will try to extract as much money as possible while addressing/fixing nothing in their properties except the bare minimum. They wanted $55 for early or late check-in (which they use as a "free value" to not fix things. Reached out multiple times, nothing fixed.
-Upon checkout we stripped the covers, pillows were covered in black mold. They tried to say it's cause of the environment on the island. NOT TRUE IT'S CAUSE YOU DON'T FIX BROKEN DOORS AND WATER LEAKS.
-Door is still broken from two previous break-ins 3 and 6 months ago. They claim the "break-ins could not be verified by police". But you can see the damage and no way two reviews three months apart lied about break-ins.
-Broken bathroom fan
-Water leaking from ceiling
-Broken lamps
-TV screen burned in because they hang something over it to not interfere with the AC, as they use the same IR frequency.
-Lights hanging from ceiling by electrical wires. (Permanently installed this way).
-Shower not level, standing in large puddle that doesn't drain the right way.
-Sewer smell from shower
-Water leaks out the shower because cement is porous, apparently they don't know that you have to seal cement. Goes behind the toilet and into the hallway; soaked my bag.
-Entire place smells like mold because of water issues.
-They are so cheap they go as far as adding water to soap, shampoo, & body wash (which are all the same). Water grows bacteria, it's disgusting.
-Place is a complete dump. Only staying cause we only have 2 days left.
We only reported the door cause it was an immediate safety issue. They never fixed it, claimed they had to order a part, which they had months to do. I told them all the other issues and they asked why I didn't tell them, heres why: I'M NOT WAISTING MY ENERGY ON THIS. YOU KNOW ABOUT THE ISSUES. FIX THEM. DON'T RENT THE PLACE OUT FOR A DAY OR COME BETWEEN GUESTS. PLENTY OF OPPORTUNITIES TO MAKE IT RIGHT BUT ALL YOU GIVE ARE EXCUSES. WE CAN SEE HOW YOU OPERATE.
I am very upset and disappointed with everything that occurred. My friends and I planned to stay here for a week but early on in the trip we had a break in where over $1000 of valuables were taken. There was obvious signs of break in that the police confirmed and when we told the manager she came over, took a quick look at the front door and invalidated what we had gone through. There is absolutely no security here, they have a broken camera outside of the house. The place we stayed at was very pretty looking but for they should invest in safety and client care. The police we dealt with were very shocked how everything played out, when we told him the treatment we’d received. I will not be staying here ever and recommend no should either.
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Sierra Yi
5 months agoThe room is asthetic with great desgins! I enjoyed staying in this place. The kitchen offers nearly everything I need to make myself a healthy meal while traveling. The washer and dryer are absolutely necessary considering the hot and humid weather here. The support team has been responsive and friendly. However, there are still annoying weaknesses—the poor desgin of shower room makes it hard for shower water to go down to the drain, and there is always a pile of water in the cornor of the shower room. I hope it can be improved soon.
Carmille Talley
4 months agoDo not fall for looks!!!! This is nothing but a beautiful neglected short term rental. We moved to the Gloria studio after we declined the Duna Suite at DW Dreamcatcher for a lack of privacy on a terrace looking out into the public street. My fiancé showered while I relaxed. When I went to get in I saw that the shower flooded filling the bathroom and the outdoor terrace with water. They could not send anyone to fix it that night. The handy man and plumber came the next morning taking up hours of precious vacation time vacuuming up water and unclogging the drain. The air con unit in the bedroom was not working properly, we were hot. The unit floors were not clean. I took pictures of the dirty floor and drinks splashed all over the floor from a previous occupant. We learned the drink spilled because the table was broken. We paid over $2,000 for this beautiful open air suite with NO privacy and NO door only to be moved to a dirty apartment full of WATER! The difference in price was $1100 and we told that there was no refund even for the portion that made up the difference! Despite the water inside we were only offered free breakfast and a $200 credit to stay again, why would we want to stay again after experiencing 2 failed properties? A real hotel or resort would never do something like this! My fiancé’s birthday trip was soiled thanks to this company. Next time it’s Marriott or the Fairmont for our hard earned money!
Kai Gonzalez
7 months agoThis is our third time staying with DW. We try to stay at a different location each time and have always had luck so we were shocked with our last experience. The first thing we noticed was how dirty the floors were. We requested a broom to do it ourselves because there is a $40 cleaning fee on top of your stay. The room and all of the furniture smelled like mildew. We noticed the location had poor drainage and little to no sunlight/airflow. A few days into our stay (after a few days of rain) we noticed the bathroom ceiling forming bubbles of water (which started leaking) and what looked to be the start of black mold. Needless to say this was less than romantic. From start to finish the situation took about a day off of our trip. The repair man told us we had to pack up and change rooms because they had to take the ceiling out! We were luckily relocated to the unit next door which was fine except this unit too had poor drainage and a leak on the ceiling. Almost comical but I guess since we were wall to wall with our leaky unit we should’ve expected it. Unfortunately, this has completely changed the way we view DW and I don’t know if this is a place I would stay again or recommend to others. We were “compensated” with a free night once we had already checked out which is essentially useless because we won’t be staying here again. The customer service is questionable and I saw another comment on here saying there are better places for similar or less price in the area and I totally agree.
Koda
6 months agoMOLD EVERYWHERE. This company will try to extract as much money as possible while addressing/fixing nothing in their properties except the bare minimum. They wanted $55 for early or late check-in (which they use as a "free value" to not fix things. Reached out multiple times, nothing fixed. -Upon checkout we stripped the covers, pillows were covered in black mold. They tried to say it's cause of the environment on the island. NOT TRUE IT'S CAUSE YOU DON'T FIX BROKEN DOORS AND WATER LEAKS. -Door is still broken from two previous break-ins 3 and 6 months ago. They claim the "break-ins could not be verified by police". But you can see the damage and no way two reviews three months apart lied about break-ins. -Broken bathroom fan -Water leaking from ceiling -Broken lamps -TV screen burned in because they hang something over it to not interfere with the AC, as they use the same IR frequency. -Lights hanging from ceiling by electrical wires. (Permanently installed this way). -Shower not level, standing in large puddle that doesn't drain the right way. -Sewer smell from shower -Water leaks out the shower because cement is porous, apparently they don't know that you have to seal cement. Goes behind the toilet and into the hallway; soaked my bag. -Entire place smells like mold because of water issues. -They are so cheap they go as far as adding water to soap, shampoo, & body wash (which are all the same). Water grows bacteria, it's disgusting. -Place is a complete dump. Only staying cause we only have 2 days left. We only reported the door cause it was an immediate safety issue. They never fixed it, claimed they had to order a part, which they had months to do. I told them all the other issues and they asked why I didn't tell them, heres why: I'M NOT WAISTING MY ENERGY ON THIS. YOU KNOW ABOUT THE ISSUES. FIX THEM. DON'T RENT THE PLACE OUT FOR A DAY OR COME BETWEEN GUESTS. PLENTY OF OPPORTUNITIES TO MAKE IT RIGHT BUT ALL YOU GIVE ARE EXCUSES. WE CAN SEE HOW YOU OPERATE.
Valeria Calderon
9 months agoI am very upset and disappointed with everything that occurred. My friends and I planned to stay here for a week but early on in the trip we had a break in where over $1000 of valuables were taken. There was obvious signs of break in that the police confirmed and when we told the manager she came over, took a quick look at the front door and invalidated what we had gone through. There is absolutely no security here, they have a broken camera outside of the house. The place we stayed at was very pretty looking but for they should invest in safety and client care. The police we dealt with were very shocked how everything played out, when we told him the treatment we’d received. I will not be staying here ever and recommend no should either.