My Hotel In Puerto Rico

I give the property 3 stars because I know that there are people who have finer tastes than we do, but if you're looking for basic accommodations in a prime location, then this is your place. The property is small, and tucked away on one of the narrow streets of Old San Juan, just steps from everything. Security is good, the interior is artfully furnished with bright colours and tasteful art. Rooms are small, and we got an interior room with no window, only to find that there was a window opening onto the stairwell. I liken the room to what you would expect from a modest guest room in a private home. The vibe here sets the historical tone for your visit perfectly. The furnishings in the room were basic (again I use that word), but clean. If you need a blow dryer, ask the desk attendant, but it wasn't in the room. Ice is available for the asking as well. The walls are somewhat thin, so keep the noise down, but it was nice to hear happy revellers coming in late at night. We live in Puerto Rico and were looking for an inexpensive room in the heart of OSJ for a weekend getaway, and we were pleased with what we got.

Beautiful place, clean and great location. However I was so distraught at what took place during this pandemic. The day we arrived (March 16th) we were told that the island was just shutdown. The person at the desk even said they weren’t sure if the hotel would stay open. We were booked for the entire week, however everything was locked down. He told us if we decided to leave we would be refunded the remainder of the money paid for our stay. We spent the night and took the first flight out in the morning. Only to be told upon our return home that they would not refund the rest of our money. Terrible way to do business, especially in a crisis. I told all my friends about how beautiful the place was only to have to come back to the states and share that they are beautiful but dishonest.

For the money it's off. And I'm sorry to leave a negative review. But when I checked in, I am issues regarding communication because there is no one on staff on-site, only by telephone. My toilet did not flush properly, and there wasn't hot water out of the shower, and cold water out of the sink. I checked into a different room 2 days later which was properly supplied. I will note that when you do get a hold of the staff they are very accommodating and friendly.

So bad. Almost booked here before my cruise but they wanted prepayment. So glad because it caused us to book most of our stay elsewhere. We were here for a few hours- not overnight, and the room had bugs, a non working TV (sound was loud and couldn't turn down), bathroom was dirty and had disposable cup from a previous guest- so the cleaning service is defiantly not good either. Though we were told there would be someone there when we checked out, they weren't. Would not recommend, even for a few hours.

Hotel is definitely nice and well decorated but in all honestly I hardly think that is excuse enough for many of the failures. You would do better going to another place for the same price. The hotel has barely any staff making things like check in and asking questions a nightmare. The staff that does the check in also takes care of the place so if you have any issues or questions you have to hunt them down and find them. Once you find them they are as helpful as asking somebody on the street. They don’t seem to know anything about the parking situation that was sent in the email. The email stated there was a 24 hour parking for 13$, I was not able to find it anywhere nor the staff was helpful with it. Another little surprise that you might get besides the misleading email about parking is the issue with the showers. If you come to San Juan and it’s raining get ready for a cold shower. They use solar power to heat the water so if it’s raining you’ll have to shower with cold water. Again this was not stated in the email nor in the information of the hotel. Customer service overall leaves a lot to be desired. Hotel decoration is nice but the rooms look like a motel. Bathroom is tiny so if you are a L or XL person don’t expect to fit in the showers. Cold water as the only source to shower is not great either. Coming in and out of the hotel is easy after you spend a good amount of time waiting to be checked in because the staff is running around doing the rooms. Only reason I do not give it 1/5 is due to the nice decorations and the convenience of the hotel. I would not come here again unless they decide to take hospitality lessons and try to fix many of the logistics and core issues.