The Lobby at Fairmont El San Juan Hotel

Our stay at the Fairmont El San Juan was made even more special thanks to the incredible staff. Jimmy was incredibly kind and welcoming. He helped with our bags and went above and beyond by giving us amazing suggestions for activities and spots to check out nearby. He really set the tone for a great stay. Jafriel at the valet was quick, friendly, and super easygoing. Everything was smooth and hassle-free whenever we needed the car, and he made sure we were always taken care of. Mike was excellent—room service was fast, everything came perfectly as ordered, and he was so professional and friendly. It made the whole experience that much better! Sheila was the absolute BEST! She took care of us at the beachside all day and always checked in to make sure we had everything we needed. Her warm, attentive care truly stood out! Overall, the staff here went above and beyond and made our stay unforgettable.

The pool experience is one of the reason why I'm a returning guest. The service from Wesley Grillasca, pool staff was exceptional and truly made our day relaxing and enjoyable. He was always thoughtful, helpful and made sure we felt completely taken care of. He remembered our names and greeted us personally each time we came to the pool. Wesley always went above and beyond, noticed we needed fresh towels and brought them over before we even had to ask, frequently came by to see if we needed anything. When we couldn't find our wallet, Wesley quickly went to where we were sitting before.....we did end up finding it where we were currently sitting. This level of attention to detail and genuine hospitality is what sets this hotel apart. It's one of the reason I will stay at this hotel again, and again.

The hotel is beautiful. The breakfast buffet was delicious. We went to the spa and got good massages. Had our nails done in the salon which was an exceptional experience. All of the staff we encountered were terrific. Our room seemed clean. The beds were very comfortable. Three things were not so great in our room- 1-The view was mostly a cement wall. 2-The bathroom door was installed in such a peculiar way that if you closed it you would hit the toilet paper and to exit you had to slide sideways out. 3- We had an unwanted visitor in the bathroom-an enormous cockroach. I believe our room was on the third floor #336. I would not recommend this room lol

During my stay, Wesley Grillasca went above and beyond to make the experience enjoyable. He came by with extra towels right when we needed them, making it easy to relax by the pool. He also recommended great spots in the area to visit, which helped us explore more during our trip. His friendliness and attentiveness made us feel well taken care of throughout our stay. Overall, his thoughtful service added comfort and made our visit even more memorable.

Staying here for the weekend with my boyfriend and we were too tired to go out to eat so we decided to try the banyan tree bar and grill and our server Laura was amazing. She really made the whole experience better. She was attentive and friendly and made us feel welcome. Would go back just for Laura’s amazing energy.