The Lobby at Fairmont El San Juan Hotel

The Fairmont in San Juan is without a doubt a beautiful and historic property. The exterior is stunning, with inviting pools and a gorgeous beach just steps away. The grounds are scenic, well-maintained, and have all the potential for a truly memorable stay. Unfortunately, our experience was significantly overshadowed by the service at check-in. We arrived with three young children and ended up waiting more than four hours in the lobby before receiving our room. Not a single visible effort was made to speed up the process or accommodate us during that time. For a hotel that positions itself as a “luxury” destination, this is simply unacceptable. Because of this, I cannot give the hotel a 5-star rating. The beauty of the property is undeniable, but the service level we experienced was far from luxury standards.

I cannot say enough amazing things about Francis! From the moment we arrived, Frances went above and beyond to make our experience unforgettable. Her professionalism, warmth, and genuine care made us feel like VIPs every step of the way. Whether it was helping with our reservations, offering great local tips, or simply greeting us with a big smile, Frances is truly a gem. If you ever visit the Fairmont, make sure to find Frances — she’s the heart of hospitality and one of the best in the business. Thank you for everything, Frances! You made our stay extra special, and we can’t wait to return.

One of the nicest hotels I have stayed at. The location is fantastic. 5 minutes from the Airport and right on the beach. Room was clean, modern, quiet (on the 8th floor), and spacious. The pools were fantastic and were less than 30 feet from the beach. Evening entertainment was available, and parking was comparable to other areas. I originally booked the Sonesta and switched and am so glad I did.

First of all, let me say that Thalia at the front desk provided the best customer service I have ever received. She was adorable! Sweet, professional, and kind, she assisted me with reserving 2 pool cabanas for my birthday so that I could share my special day with friends and family. She truly made a difference and I had the best birthday!!! Our room was a villa with an ocean and pool view. Spectacular!!!! The spacious room had a couch, table and chairs, a nice tiny bar area with a small fridge, and a large bathroom with a tub that had windows that opened to the bedroom. So nice! The enormous king bed was the most comfortable I have slept on in a hotel, ever!!! My husband and I had the most relaxing sleep in a long time! The large balcony was my favorite part!! We had great views of the ocean and the pool. All in all such and amazing experience, that I'm already coming back in a few days. Highly recommended!!!

I had an amazing experience at the Fairmont El San Juan Hotel! The property is absolutely beautiful—lush gardens, stunning beachfront, and stylish decor throughout. The staff was friendly, professional, and always willing to help. Our room was spacious, clean, and comfortable with great views. The pools and beach area were well-maintained, and the restaurants offered delicious food with a great mix of local and international options. It was the perfect balance of relaxation and vibrant island energy. Highly recommend for anyone visiting Puerto Rico!