Cloud Spa

A wonderful spa day with three girfriends. The staff made it possible for all of us to get the massage next to each other in a beautiful and spacious room decorated with foliage and garland lights. Very respectable and knowledgeable massage therapists. The other amenities were amazing. Highly recommend!

I recently had the pleasure of visiting Cloud Spa last Sunday, and I felt compelled to share my wonderful experience. From the moment I arrived, the service was impeccable, making me feel welcomed and at ease. A special shout-out to Lorna, whose exceptional massage skills truly stood out. Her technique was not only incredibly effective but also soothing, leaving me feeling refreshed and rejuvenated. What impressed me the most was how safe and trusted I felt in her capable hands, which added an extra layer of comfort to the entire experience. The ambiance of Cloud Spa complemented the service perfectly, creating a serene environment that enhanced my relaxation. I highly recommend Cloud Spa and Lorna to anyone seeking a top-notch massage and outstanding service. I can’t wait for my next visit!

The massage service was ok, nevertheless they had an offer advertised in social media, but was not included in the website booking page, so a regular couple massage was booked. When we requested the offer to be applied in the Spa, they did not want to honor it and made the excuse that we already paid the regular price. We informed that the offer did not appear online and they had the excuse that we should have called. At first they offer a refund of the regular price, to then pay the offer price, but that did not happened. They made an arrangement, but did not honored the published offer. The facilities needs a love and repairs. The Kailani area seemed deteriorated. The also say that they validate 1.5 hrs of parking but they only gave a $3.50 discount when the first hour is $5. Not the best experience in Puerto Rico.

Cloud Spa is a superb experience like no other! Mitchel and his team are so incredibly inviting and had me feel right at home from the moment I arrived. Every detail of the space and services are meticulously crafted to create a truly transcendent experience. From the pods to the Kailani Journey, I felt as though I was truly floating in the clouds the entire time. Highly recommended!!

As a dedicated member of the Spa, I wish to express my appreciation for the welcoming atmosphere and the exemplary service provided by the staff. Their commitment to ensuring a pleasant experience is commendable and greatly enhances the overall ambiance of the facility. However, I have observed an area of concern that merits attention from management: the maintenance of the Spa's facilities. The saltwater pool is beginning to show signs of neglect, with noticeable rust on both the floor and the walls. This deterioration not only detracts from the visual appeal of the pool but also raises concerns about hygiene and safety. Furthermore, the jars for water in the steam room are similarly affected by rust, which compromises the serene environment that Spa members have come to cherish. While the staff’s dedication remains unwavering, it is imperative that management prioritizes addressing these maintenance issues. Regular upkeep of the facilities is essential to maintain the high standards expected by members and to ensure a consistently pleasant experience. By investing in necessary repairs, management can reaffirm its commitment to providing a premium environment that reflects the Spa’s reputation for quality and care.