Best expierence especially for a first time car buyer. Karen Sola was super helpful, kind as well as the rest of the staff. No games, honest dealership that wants to help! I highly recommend to anyone & everyone!
Seems like this center is unable to explain what their policy for courtesy transportation is within the Metro area. After reaching out via phone call and message, I got one callback from the Sales department who transferred me to customer service. They told me the transportation depended on the distance from the dealer, but where unable to say what this distance is. Having to wait hours for scheduled maintenance without alternative transportation in areas close to the dealer is poor customer service. They were unable to answer that very simple question, transferred me again, and after several minutes of waiting, they hung up on me. I was not expecting this poor service from Toyota. This left a lot to be desired.
So don't go here if you're at Gringo or not local. I bought a Jeep here for $28,000 less than one year ago and they offered me $1,000 for it in a trade-in with a straight face. I've never felt so insulted in my life. I'm not calling them racist. But they know I'm not local so I'm just saying it was so uncool. It took me 15 minutes of heavy breathing exercises just to calm down so I didn't over react. If you're like me (not 100 percent local), you might want to find somewhere else. I do not recommend them unless you want to be insulted or if you just like to fight.
Excellent experience. Call in advance for appointment, you'll be out in ~1-1.5 hours for basic maintenance (oil change, inspection, tires rotation, etc).
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Anthony Mark
11 months agoBest expierence especially for a first time car buyer. Karen Sola was super helpful, kind as well as the rest of the staff. No games, honest dealership that wants to help! I highly recommend to anyone & everyone!
SPG
2 weeks agoSeems like this center is unable to explain what their policy for courtesy transportation is within the Metro area. After reaching out via phone call and message, I got one callback from the Sales department who transferred me to customer service. They told me the transportation depended on the distance from the dealer, but where unable to say what this distance is. Having to wait hours for scheduled maintenance without alternative transportation in areas close to the dealer is poor customer service. They were unable to answer that very simple question, transferred me again, and after several minutes of waiting, they hung up on me. I was not expecting this poor service from Toyota. This left a lot to be desired.
Paul Hoover
2 months agoSo don't go here if you're at Gringo or not local. I bought a Jeep here for $28,000 less than one year ago and they offered me $1,000 for it in a trade-in with a straight face. I've never felt so insulted in my life. I'm not calling them racist. But they know I'm not local so I'm just saying it was so uncool. It took me 15 minutes of heavy breathing exercises just to calm down so I didn't over react. If you're like me (not 100 percent local), you might want to find somewhere else. I do not recommend them unless you want to be insulted or if you just like to fight.
Juan Rodriguez
4 months agoGreat customer service! Very quick to service your car. Always visit here for my Toyota's maintenance.
Luis Quintero
7 years agoExcellent experience. Call in advance for appointment, you'll be out in ~1-1.5 hours for basic maintenance (oil change, inspection, tires rotation, etc).