Lexus de San Juan

Exceptional Service at Lexus de San Juan. Highly Recommended! I recently purchased a Lexus RX 450h 2025, and the experience was absolutely outstanding from beginning to end. A very special thank you to Nitza Reyes, who was incredibly professional, patient, and attentive throughout the entire process. She went above and beyond to ensure I felt supported and informed at every step. I truly appreciate the entire team at Lexus de San Juan the store manager and finance department were equally exceptional. They waited over two and a half weeks for my final decision without pressure, and ultimately helped me secure the exact deal and payment I wanted. Their professionalism, kindness, and transparency made all the difference. I drove away not just with the car I dreamed of, but with total confidence in the process. If you’re looking for a team that truly cares about your needs and treats you with respect, Lexus de San Juan is the place to go. Thank you again for everything!

Today, we had the pleasure of purchasing our new 2025 Lexus NX 250, and we cannot express enough how exceptional our experience was, thanks to Frances Rodriguez. From the very beginning, Frances demonstrated remarkable honesty, a true customer-centric approach, and an unwavering focus on fulfilling all of our needs. She made the entire process smooth, transparent, and enjoyable, ensuring that we felt confident and cared for every step of the way. We would also like to sincerely thank Mr. Alan Bermudez, the Service Manager, for his invaluable support and guidance in helping us select the Lexus brand. Before making our decision, we visited several other luxury brands; however, none matched the outstanding service, professionalism, and genuine care we experienced at Lexus. Thanks to the incredible team led by Frances and Mr. Bermudez, choosing Lexus was an easy decision — and one we are thrilled about!

We had a great experience at Lexus of San Juan. The team was professional and provided excellent service throughout the process. Special thanks to Daniel Díaz, who was attentive, knowledgeable, and made everything smooth and stress-free. We highly recommend Lexus and Daniel for anyone considering their next vehicle.

I bought a new car from this dealership 3 years ago. The sales process was fine and I was excited. My issue has been on the service side. I’ve had two issues with the service department. Most recently, I scheduled an appointment for an oil change at 10am which is a 20 maybe 30 minute process. They told me that they had a busy day and my car would be done around 4-5pm. Why are they making an appointment with me if they have no intention of servicing my car then? Makes no sense. I’d recommend getting service done elsewhere. Their scheduling is broken and doesn’t work. I haven’t had issues with service performed, just the wait times being crazy even with an appointment (this was the second time this happened). I’m now getting serviced by a local shop that also charges less than half the dealer cost and with normal wait times.

First-class service from the very first visit. Oche Avilés is highly knowledgeable and accessible. He listened carefully and fulfilled my needs, exceeding my expectations while delivering a top-class experience. I highly recommend Oche and his teammates at Lexus of San Juan.