Charlie Car Rental

My first time visiting Puerto Rico and my experience with Charlie car rental was absolutely perfect!! Reserving online was super easy, the email they sent with all the info provided answered all my questions, then the day i arrived to SJU it was so easy to find the van to give me a ride to the location. Processing the paperwork was also very easy and not too long. I was able to use my personal car insurance with no issues. The car was very clean and exactly what i reserved. Returning the car took literally 5 minutes and got a ride back to the airport in record time. I will use them every time i go back to PR and rather give my money to a Puerto Rican local business.

I rented a car from Charlie Car Rental that already had a cracked windshield and scratches when I picked it up. When I called to report the issue, I was told to just keep using the rental and return it as-is. To protect myself, I emailed the company to document the damage, but no one ever responded. At the return, they asked for photos as proof, which I provided, and they claimed it was "fine." However, I’m disappointed that my email was completely ignored—proper communication would have given me peace of mind instead of leaving me worried about being charged for pre-existing damage. While the car itself was functional, the lack of responsiveness and accountability was frustrating. I hope they improve their customer service and documentation process in the future.

Very satisfied with Charlie Car rental. I am normally very hesitant in getting rentals because there’s always some kind of hidden fees or some issues that go on but with Charlie Car rental, the whole experience was seamless. They have good affordable options. I used my own car insurance and my security deposit was my deductible for my insurance which was $500. This was returned at the end of the rental. They also have their own insurance options if you prefer to go that route. We mostly stayed local except for a boat trip we had booked but the car worked well and was in good condition. 10/10 recommend using them.

Overall a pleasant experience. Everyone was very kind and pleasant. The 24 hour included shuttle service is reliable, quick and convenient. Picking up and returning the car was a quick process as well. We opted for the cheapest car option and got a 2024 Mitsubishi Mirage. It was in good condition and was clean. You can tell it was a rental car and previous renters clearly don’t treat them well when driving. There were some moments we didn't think the car would make it up some of the PR hills. But we got what we paid for it and it served its purpose for us. Great on gas! We will use them again when we return to PR one day.

Loved my experience with Charlie Car Rental! The car was nice and clean when I got it. The shuttle runs consistently as well. Their staff is the next best thing. They are very friendly and helpful. I was in an out in less than 30 min! Def recommend !