Charlie Car Rental

I rented a car from Charlie Car Rental that already had a cracked windshield and scratches when I picked it up. When I called to report the issue, I was told to just keep using the rental and return it as-is. To protect myself, I emailed the company to document the damage, but no one ever responded. At the return, they asked for photos as proof, which I provided, and they claimed it was "fine." However, I’m disappointed that my email was completely ignored—proper communication would have given me peace of mind instead of leaving me worried about being charged for pre-existing damage. While the car itself was functional, the lack of responsiveness and accountability was frustrating. I hope they improve their customer service and documentation process in the future.

My first time visiting Puerto Rico and my experience with Charlie car rental was absolutely perfect!! Reserving online was super easy, the email they sent with all the info provided answered all my questions, then the day i arrived to SJU it was so easy to find the van to give me a ride to the location. Processing the paperwork was also very easy and not too long. I was able to use my personal car insurance with no issues. The car was very clean and exactly what i reserved. Returning the car took literally 5 minutes and got a ride back to the airport in record time. I will use them every time i go back to PR and rather give my money to a Puerto Rican local business.

It was my first time renting from charlie car rental and I must say that I am very satisfied. When first landed and called for the shuttle from sju Airport the driver reached within 15 minutes. When i reach the office it took another 20 minutes to sign paperwork and verify everything. The car i received was spacious,clean, and affordable. I didn't have any issues with the vehicle and the GPS worked great. When I returned the vehicle I was dropped to the airport within 10 minutes. The service was fast,friendly, and affordable. I would definitely recommend renting from charlie car rental .

Extremely satisfied with the service provided by Charlie car rental. The shuttle drivers were kind and timely. The workers were transparent with the coverages and expectations. The car was almost brand new with 3k miles and very clean. Returning the vehicle was a breeze. Definitely will keep Charlie car rental as my Go-To rental spot for Puerto Rico .

Very satisfied with Charlie Car rental. I am normally very hesitant in getting rentals because there’s always some kind of hidden fees or some issues that go on but with Charlie Car rental, the whole experience was seamless. They have good affordable options. I used my own car insurance and my security deposit was my deductible for my insurance which was $500. This was returned at the end of the rental. They also have their own insurance options if you prefer to go that route. We mostly stayed local except for a boat trip we had booked but the car worked well and was in good condition. 10/10 recommend using them.