We had a great experience with Dollar Car Rental in Puerto Rico! The pickup and return process was smooth and fast. The car was clean, reliable, and perfect for getting around the island. We ended up needing to return the car a bit earlier than expected, and they adjusted the price accordingly without any issues. Great customer service and super convenient location. I’d definitely rent from them again!
Our car rental experience was amazing! Ivan, who helped us, was incredibly attentive and made sure everything went smoothly. We rented the car for 4 days, and the total cost was $366, which included the daily toll pass, a $10 young driver fee per day, and $36 per day for car insurance. What really stood out was that we didn’t have to leave a deposit, making the process even more convenient. The car we received was very clean and had only a few thousand miles on it, which made it feel almost brand new. The shuttle to and from the airport was very fast, and the driver was very helpful. Ivan also gave us a book with some great places to visit, which made our trip even better. The whole team was friendly and helpful, and the service was top-notch. Overall, it was a very nice and great experience. I highly recommend this rental service for an effortless and enjoyable trip!
Do not use. Worst experience id ever had with a rental company. The cars are damaged and not clean when given to us. The car attendee even agreed that all the cars were beat up. They could have at least vacuumed the inside. It was filthy. Then the guy at the counter bullied me into getting their insurance using a scare tactic to say all drivers in PR are horrible and I’d be risking my life. I was pressured and forced even when I declined he wouldn’t stop. I also returned the car early and they didn’t take the difference off just proceeded to charge me more money. I know this is a franchise from the original company but they need to do better with their reps at the counter and their vehicles.
Had a wonderful experience here renting a car In San Juan for the week. Abriel, Ian, and Geremy were absolutely terrific and friendly. They were so patient and explained all of my options-- and even spent a lot of time writing down all the places I should visit in the San Juan area. Steven, the shuttle bus driver, was super kind and such a lovely person. I was so happy to deal with these wonderful guys! We had a good deal on priceline and you can buy insurance on the site to save money.The car was good but had dents and scratches, which they thoroughly document (some photos below). Abriel explained the return process very thoroughly, so I'm confident it will go smoothly! There was no line and thus no wait time.
By the time I paid, my car was right outside waiting for me. It was clean, but as I mentioned before, had some exterior damages.
I was super nervous about renting for here but everything was smooth. The shuttle was waiting when I arrived at the airport and the whole process of getting the car was easy. They took their own videos of the car and I was able to note things with the interior having salt water stains. The only hiccup was the shuttle on the return was delayed but that was due to a major accident shutting down the highway.
Add Review
Read More Reviews
Maysa G
a month agoWe had a great experience with Dollar Car Rental in Puerto Rico! The pickup and return process was smooth and fast. The car was clean, reliable, and perfect for getting around the island. We ended up needing to return the car a bit earlier than expected, and they adjusted the price accordingly without any issues. Great customer service and super convenient location. I’d definitely rent from them again!
Nicholas Anaya Segura
4 months agoOur car rental experience was amazing! Ivan, who helped us, was incredibly attentive and made sure everything went smoothly. We rented the car for 4 days, and the total cost was $366, which included the daily toll pass, a $10 young driver fee per day, and $36 per day for car insurance. What really stood out was that we didn’t have to leave a deposit, making the process even more convenient. The car we received was very clean and had only a few thousand miles on it, which made it feel almost brand new. The shuttle to and from the airport was very fast, and the driver was very helpful. Ivan also gave us a book with some great places to visit, which made our trip even better. The whole team was friendly and helpful, and the service was top-notch. Overall, it was a very nice and great experience. I highly recommend this rental service for an effortless and enjoyable trip!
Shavantay M
a month agoDo not use. Worst experience id ever had with a rental company. The cars are damaged and not clean when given to us. The car attendee even agreed that all the cars were beat up. They could have at least vacuumed the inside. It was filthy. Then the guy at the counter bullied me into getting their insurance using a scare tactic to say all drivers in PR are horrible and I’d be risking my life. I was pressured and forced even when I declined he wouldn’t stop. I also returned the car early and they didn’t take the difference off just proceeded to charge me more money. I know this is a franchise from the original company but they need to do better with their reps at the counter and their vehicles.
Debra W
7 months agoHad a wonderful experience here renting a car In San Juan for the week. Abriel, Ian, and Geremy were absolutely terrific and friendly. They were so patient and explained all of my options-- and even spent a lot of time writing down all the places I should visit in the San Juan area. Steven, the shuttle bus driver, was super kind and such a lovely person. I was so happy to deal with these wonderful guys! We had a good deal on priceline and you can buy insurance on the site to save money.The car was good but had dents and scratches, which they thoroughly document (some photos below). Abriel explained the return process very thoroughly, so I'm confident it will go smoothly! There was no line and thus no wait time. By the time I paid, my car was right outside waiting for me. It was clean, but as I mentioned before, had some exterior damages.
Michelle Harris
a week agoI was super nervous about renting for here but everything was smooth. The shuttle was waiting when I arrived at the airport and the whole process of getting the car was easy. They took their own videos of the car and I was able to note things with the interior having salt water stains. The only hiccup was the shuttle on the return was delayed but that was due to a major accident shutting down the highway.