Enterprise Rent-A-Car

Update: Enterprise agreed to drop the claim Received an invoice for $1,200 for damages we did not do. Unfortunately, I cannot prove this to the Enterprise damage recovery unit as our rental agreement has no mention of the existing damage. We rented from this location on 4/8/25. After signing our agreement inside, the agent brought the truck up for us and handed us the keys. As this was happening they mentioned there was a dash indicator on for a tire pressure fault but ‘it is always like that and we do not need to worry about it’. Well we now we are stuck with a $1,200 bill for something we know we did not do. Our fault for not thinking more of it in that moment? Unfortunately, yes. Is Enterprise still perusing payment after we disputed and explained the situation? Yes. To be clear, the staff was friendly and helpful that day. We were happy with our experience until an invoice arrived in the mail unannounced a month after getting home. I don’t believe it was their intent to mislead us. The only proof I have is a photo from inside the truck as we left the rental office, not even a block away. You can roughly see the dash message of “tire pressure sensor fault” displayed. You can see the vehicle’s location in proximity to the office on the navigation. The $1200 lesson, take photos and videos of the vehicle before taking possession and if someone says “don’t worry about it”, tear up the agreement and start over.

Great customer service. Really nice and clean vehicles. Easy in and out. The price discussed was the price I paid. Reasonable deposit. Next time I’m in PR, coming back to this location is an easy decision!

Great experience at this Enterprise location. It was a bit more expensive than other companies, but totally worth it!!! The pick-up was extremely smooth, they didn't try to sell us any extra add-on, and we even got a free upgrade! The car was in great conditions and very clean. The return/drop-off was equally easy, without charges. We also appreciated them going the extra mile by calling us a few days before reminding us that our reservation was cutting close to closing time, and that the following day was a holiday. Overall, highly recommended!!

Great service. Great prices. Awesome people. Clean units. The only thing that they need will be transportation to the airport.

I recently rented a car from the Enterprise location in Rio Piedras, and I couldn’t be more pleased with my experience! The car was in excellent condition and a joy to drive. Jeremy at the desk was incredibly polite and helpful, making the entire rental process quick and easy. I accidentally left my towel behind, but Jeremy took great care of it and ensured I got it back without any hassle. :) Overall, a fantastic experience! Highly recommend this location for anyone in need of a rental car.