Our Car rental pick up and Drop off was at the CONDADO PLAZA HOTEL, ENTERPRISE AT CONDADO PLAZA, SAN JUAN, PR location. The staff was hands down the best! They were welcoming and so professional! Our car was clean and ready at the pick up time we scheduled it for! The staff for sure were the reason the experience was a 10/10!
After having a nightmare experience with Avis at the San Juan airport where two of the cars they gave us had roaches and were completely filthy- we turned to Enterprise in Condado and were so relieved when the process went perfect! Car was 100% clean. The service was so quick and easy. I also appreciated them reaching out mid week of the rental to check that everything was going smooth. The drop off process was smooth and easy to. 100% recommend them!
Update: Enterprise agreed to drop the claim
Received an invoice for $1,200 for damages we did not do. Unfortunately, I cannot prove this to the Enterprise damage recovery unit as our rental agreement has no mention of the existing damage.
We rented from Rio Piedras location on 4/8/25 and returned to SJU airport location on 4/15. After signing our agreement inside, the agent brought the truck up for us and handed us the keys. As this was happening they mentioned there was a dash indicator on for a tire pressure fault but ‘it is always like that and we do not need to worry about it’.
Well we now we are stuck with a $1,200 bill for something we know we did not do. Our fault for not thinking more of it in that moment? Unfortunately, yes. Is Enterprise still perusing payment after we disputed and explained the situation? Yes.
To be clear, the staff was friendly and helpful that day. We were happy with our experience until an invoice arrived in the mail unannounced a month after getting home. I don’t believe it was their intent to mislead us.
The only proof I have is a photo from inside the truck as we left the rental office, not even a block away. You can roughly see the dash message of “tire pressure sensor fault” displayed. You can see the vehicle’s location in proximity to the office on the navigation.
The $1200 lesson, take photos and videos of the vehicle before taking possession and if someone says “don’t worry about it”, tear up the agreement and start over.
Excellent experience, I had an issue with the tail lights , because of the inconvenience they deducted a day on my rental and the gas - .. people here was very friendly and kind - I dealt with two different employees at pick up , one at return and another employee over the phone , all of them were nice , friendly and kind .. excellent energy!!!
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Millie Anolik
a month agoOur Car rental pick up and Drop off was at the CONDADO PLAZA HOTEL, ENTERPRISE AT CONDADO PLAZA, SAN JUAN, PR location. The staff was hands down the best! They were welcoming and so professional! Our car was clean and ready at the pick up time we scheduled it for! The staff for sure were the reason the experience was a 10/10!
Elisa Almeida
2 weeks agoAfter having a nightmare experience with Avis at the San Juan airport where two of the cars they gave us had roaches and were completely filthy- we turned to Enterprise in Condado and were so relieved when the process went perfect! Car was 100% clean. The service was so quick and easy. I also appreciated them reaching out mid week of the rental to check that everything was going smooth. The drop off process was smooth and easy to. 100% recommend them!
Will Moran
3 weeks agoUpdate: Enterprise agreed to drop the claim Received an invoice for $1,200 for damages we did not do. Unfortunately, I cannot prove this to the Enterprise damage recovery unit as our rental agreement has no mention of the existing damage. We rented from Rio Piedras location on 4/8/25 and returned to SJU airport location on 4/15. After signing our agreement inside, the agent brought the truck up for us and handed us the keys. As this was happening they mentioned there was a dash indicator on for a tire pressure fault but ‘it is always like that and we do not need to worry about it’. Well we now we are stuck with a $1,200 bill for something we know we did not do. Our fault for not thinking more of it in that moment? Unfortunately, yes. Is Enterprise still perusing payment after we disputed and explained the situation? Yes. To be clear, the staff was friendly and helpful that day. We were happy with our experience until an invoice arrived in the mail unannounced a month after getting home. I don’t believe it was their intent to mislead us. The only proof I have is a photo from inside the truck as we left the rental office, not even a block away. You can roughly see the dash message of “tire pressure sensor fault” displayed. You can see the vehicle’s location in proximity to the office on the navigation. The $1200 lesson, take photos and videos of the vehicle before taking possession and if someone says “don’t worry about it”, tear up the agreement and start over.
ALEX PICOS
a month agoThe service was absolutely perfect. The car we was given in great shape and clean . Absolutely doing business again with them.
Rodrigo Melgar
2 weeks agoExcellent experience, I had an issue with the tail lights , because of the inconvenience they deducted a day on my rental and the gas - .. people here was very friendly and kind - I dealt with two different employees at pick up , one at return and another employee over the phone , all of them were nice , friendly and kind .. excellent energy!!!