Courtyard by Marriott Isla Verde Beach Resort

The hotel is clean and organized. Location a bit off the area but it makes up with the beach access being so quiet and serene. Checkin was flawless Jonathan was amazing both at check in and check out. Fernando the pool attendant was a built energizer bunny! I would recommend him for some pool games to invite more guest he is an absolute asset. Housekeeping wasn’t really that great but I can let that pass since everything else was so amazing. Even the private parking attendants were so helpful. Recommend for a shorty stay!

Don't hesitate to choose the Marriott hotel ! The room cleanliness was so famous, apparently even the local wildlife heard about it. I was honored to share my bed with a bedbug, which kindly followed me home. The lovely creatures kissed the skin of me and my 18 month baby. Moreover, their customer service team is incredibly diligent and absolutely flawless at what they do. I've reported this issue to them, and impressively, they never replied even once. What a nice attitude toward customers! I truly hope you too get to enjoy a magical vacation at this perfect hotel.

Stayed here for a week. Location is quite good. Room was very musty and old. Renovations are in progress, but they seem to be only in the lobby area. You can hear the airplanes landing & taking off while you are at the beach. We could barely hear them from our room. Cleaning Service/Room Service was not good. We could see that they did not even vacuum sand off the carpet, did not clean the bathrooms and did not replace sheets, or refill the conditioner. You had to ask for it. We will not return to this location again. The Mobile Room Key does not work in the Elevators. Self-Parking was fine, but it is expensive at $25 per night. La Sirena restaurant in the hotel was good, Snack bar near the pool was good as well. Beach was clean. Front desk and restaurant staff were not very welcoming/courteous compared to other Marriott properties we stayed in. The only exception was Fernando at the towel station who always greeted us with a smile. Lois at the Valet Parking station was quite helpful as well.

Me and my family stayed at the Isla Verde courtyard the last week in July. The construction at the hotel was slightly disruptive. The location of the beach were absolutely perfect. The best part of our stay was the swim up pool bartender Pedro, after having a couple of rude comments from the bartender Christine at the outside restaurant bar, we decided to switch to the swim up bar and were greeted by a extremely happy, outgoing, professional bartender named Pedro. He made us stay even much better, highly recommend skipping the restaurant bar going right to the swim bar. Much more fun.

....Despite renovations going on, Alan D, my waiter made up for for the experience. I stay here often for business purposes. Alan has definitely stood out in above and beyond customer service. My requests were met exactly as I asked and quickly even with him having other tables to serve. I'm a manager in sales for 10 team members. If Alan were on my team, I would definitely use him as the high bar for other team members to strive for. To the management of Alan, please use this young man to set to customer service expectations for the rest of your wait staff! If you don't, i may just steal him away for my company. Sincerely