Holiday Inn Ponce & Tropical Casino by IHG

Our stay at Holiday Inn was fantastic. The rooms were clean, spacious, and well-maintained. The staff went out of their way to make us feel welcome, and they arranged our two rooms close together so our kids could stay nearby, which was much appreciated. Check-in and check-out were smooth, and the overall atmosphere was very family-friendly. We would definitely stay here again and recommend it to anyone traveling with children.

The lone star is for Mike (Miguel?) at the front desk. He's a ROCKSTAR of customer service. We were stranded at Ponce Airport past midnight with taxis trying to price gouge us for the short ride $50+ (and I'm from Puerto Rico, spoke in Spanish with local slang and everything). We called and he sent out a local taxi for us (was $35, cash only). We arrived and quickly checked in. It went downhill from there. ATM withdrawal for the cash for the taxi? Machine fee was over $7 (like $7.45?!?!)!! Once checked in...the room was so dirty overall. Very patch wiped if anything. Either the air conditioning filter has never been changed or the rooms have never been properly deep cleaned after PETS staying. Started sneezing and eyes painfully itching uncontrollably almost immediately. Carpet was FILTHY as well -- we saw crumbs of random things by the desk and the room. My allergies got so bad I could barely keep my eyes open -- they were so bloodshot and itchy, I was crying and couldn't wait to be able to leave. Sneezing nonstop too. But by then it was past 1:30 AM already -- hotel is on a high isolated hill and no transportation nor lodging options nearby. To get ready for bed and crash so the nightmare could finally pass, I at least wanted to take a shower. Oh man, bathroom was even worse. I didn't dare shower. You can see the dirty tub and toilet in my photos here. We were so exhausted and upset at that point we didn't even take other room photos. No breakfast included on a Holiday Inn - also new to us. We left as soon as our tired bodies allowed us to. Took photos of the view on our way out. Sad, because the pool and area looked beautiful. Hotel had good bones too, but clearly bad management and NOT the IHG standard we are used to. We will never stay here again and will never fly into Ponce Airport again either. We couldn't believe our eyes...

This hotel in the southern part of Puerto Rico is gorgeous. The service is impeccable, super clean. We were there for one week and not once did we see an ant. The staff is always very friendly and courteous. We decided to have breakfast when we booked the hotel. The breakfast was well worth the price. Buffet style and everything that goes with it. The view from the room viewing the pool and The Caribbean Sea was beautiful. The only thing we didn’t like was the fact that we had to go back home. I would definitely recommend this hotel away from the busy San Juan metropolitan area. By the way they have a nice casino opened for long hours. We are not gambler so we never used it. I would give this place a five stars.

Sorry we only stayed one night. Receptionist, Ian, was kind enough to check us in ahead of time, upon our early arrival. Every staff was friendly, courteous and efficient. Breakfast included a wide variety of choices in a clean bright room next to the restaurant. Our room had a wonderful view over the swimming pool and the sea. The Casino adds a festive air to the hotel. We will go back for a longer stay.

Great place! Excellent location, free parking, nice pool area with bar & grill for adults and families with kids, all areas are very very clean, nice updated rooms nicely equipped and excellent staff in all areas. Thanks for the excellent service provided.