I had one of the most disappointing experiences here. On my birthday, I was ignored for nearly 40 minutes, without so much as a greeting or basic service. During that time, I noticed bartenders on their phones instead of paying attention to customers, which made the lack of service even more frustrating.
I understand that clubs can get busy, but being overlooked to this extent is unacceptable. Not only was the service inattentive, but there was no effort made to acknowledge or make up for the delay. It was honestly the worst service I’ve ever experienced.
Birthdays are meant to be memorable, and unfortunately, mine was memorable for all the wrong reasons.
Go to the bar in the hotel lobby! Service & drinks 12/10.
Best club in San Juan! Music was good. Everyone was dancing. The ambiance of the club is elegant. Located in a beautiful hotel. Definitely will be coming back!
Extremely rude security guards. An insecure VIP guest didn’t like that my aunt was twerking and decided that she needed security guards to protect her from our dancing. The security guards followed us all night and then kicked us out for “bad attitude.” This club is a complete joke and needs to be shut down. Will never return to this club or this country altogether. Dominican Republic is way better.
The night i went to this establishment me and my friends got ATTACKED by EMPLOYEES! After we had been over 3 hours waiting in line to go in, the bouncers were incredibly rude. The drinks were very expensive and were not even good. After being inside for 30 minutes or so with horrible music me and my friends got ATTACKED by EMPLOYEES. They threw us out without letting us explain. Security did nothing, they just pushed us out. They separated us and started to physically push us out. We were being very cooperative and respectful. They did nothing about this situation. Here are the women who attacked us. BE CAREFUL WITH THESE EMPLOYEES!
If you book this hotel, just know this comes from a proud Puerto Rican from the island. We were there to celebrate my birthday, our first time visiting, recommended by a family cousin.
Right after ordering drinks, security approached my best friend because he had rolled his pants up to his socks (it was hot outside). He respectfully offered to unroll them, but they weren’t having it. Instead, they kicked us out without warning or proper explanation.
To make matters worse, they had already told us earlier that my best friend had to buy a shirt and pants just to be allowed in .something that felt targeted and unnecessary. It’s clear they don’t respect LGBTQ+ people or Puerto Ricans. We felt judged, disrespected, and unwelcome from the start.
Would not recommend this place to anyone who values respect, inclusion, or basic hospitality.
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Chloe Lloyd
in the last weekI had one of the most disappointing experiences here. On my birthday, I was ignored for nearly 40 minutes, without so much as a greeting or basic service. During that time, I noticed bartenders on their phones instead of paying attention to customers, which made the lack of service even more frustrating. I understand that clubs can get busy, but being overlooked to this extent is unacceptable. Not only was the service inattentive, but there was no effort made to acknowledge or make up for the delay. It was honestly the worst service I’ve ever experienced. Birthdays are meant to be memorable, and unfortunately, mine was memorable for all the wrong reasons. Go to the bar in the hotel lobby! Service & drinks 12/10.
Ayah M. Hafez
6 months agoBest club in San Juan! Music was good. Everyone was dancing. The ambiance of the club is elegant. Located in a beautiful hotel. Definitely will be coming back!
Genesis Baez
2 months agoExtremely rude security guards. An insecure VIP guest didn’t like that my aunt was twerking and decided that she needed security guards to protect her from our dancing. The security guards followed us all night and then kicked us out for “bad attitude.” This club is a complete joke and needs to be shut down. Will never return to this club or this country altogether. Dominican Republic is way better.
Maria del Carmen
a year agoThe night i went to this establishment me and my friends got ATTACKED by EMPLOYEES! After we had been over 3 hours waiting in line to go in, the bouncers were incredibly rude. The drinks were very expensive and were not even good. After being inside for 30 minutes or so with horrible music me and my friends got ATTACKED by EMPLOYEES. They threw us out without letting us explain. Security did nothing, they just pushed us out. They separated us and started to physically push us out. We were being very cooperative and respectful. They did nothing about this situation. Here are the women who attacked us. BE CAREFUL WITH THESE EMPLOYEES!
liz rose
3 months agoIf you book this hotel, just know this comes from a proud Puerto Rican from the island. We were there to celebrate my birthday, our first time visiting, recommended by a family cousin. Right after ordering drinks, security approached my best friend because he had rolled his pants up to his socks (it was hot outside). He respectfully offered to unroll them, but they weren’t having it. Instead, they kicked us out without warning or proper explanation. To make matters worse, they had already told us earlier that my best friend had to buy a shirt and pants just to be allowed in .something that felt targeted and unnecessary. It’s clear they don’t respect LGBTQ+ people or Puerto Ricans. We felt judged, disrespected, and unwelcome from the start. Would not recommend this place to anyone who values respect, inclusion, or basic hospitality.