I bought a bed and paid for delivery and installation. I was told delivery would be "after 12pm" after staying home all day during a week day, waiting for them, they arrived at 5pm and once they arrived, they told me "they can only lift furniture up 3 floors max". This was never disclosed at the time of paying for delivery and anyways, the way our apartment is set up, you only go up 3.5 flights of stairs to get to our unit. They still would not deliver and had to reschedule after waiting for them all day long. Other delivery services from competing luxury furniture stores have delivered to my home in the past without any complaints or hassle whatsoever.
Our experience with Ambient Moderno has been nothing short of outrageous! We’ve ordered countless times, and every single time, delivery has been a complete disaster. This time, they were TWO HOURS LATE and left the boxes unassembled. To make matters worse, their customer service was utterly useless, offering absolutely no solutions or assistance. If you’re looking for furniture that’s worse quality than IKEA but with a higher price tag, this is the place for you. BE WARNED! Avoid them at all costs unless you enjoy throwing money away and dealing with incompetence!
They have gorgeous pieces. Customer service when buying is excellent and when called for assembly instructions. Pick-up at warehouse is an understandable wait time. Quality of the product I bought is very poor. A "white leather" bed that had dark spots and dirt. Tried cleaning it but is kind of penetrated. Came without instructions but when customer service was contacted, they provide it in a expedite time. But even thought the service is very good, Im not satisfied with purchase and has no return i might have been a fair price. But you don't want to pay a fair price for a product with spot that looks used. Sad.
Beautiful selection of furnishure, outside and inside. It has parking and excellent location. There are regular store and Outlet in Cataño. The price are different
4 stars. Recently bought a home studio furniture for my apartment. Service was awesome in stores specially when they are selling top notch furniture. The only bad thing was getting the transportation guys over the phone was a pain. Even then nothing else to say. Go here and buy furniture.
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Gabriel Ramos
3 months agoI bought a bed and paid for delivery and installation. I was told delivery would be "after 12pm" after staying home all day during a week day, waiting for them, they arrived at 5pm and once they arrived, they told me "they can only lift furniture up 3 floors max". This was never disclosed at the time of paying for delivery and anyways, the way our apartment is set up, you only go up 3.5 flights of stairs to get to our unit. They still would not deliver and had to reschedule after waiting for them all day long. Other delivery services from competing luxury furniture stores have delivered to my home in the past without any complaints or hassle whatsoever.
Juliet Mancini
9 months agoOur experience with Ambient Moderno has been nothing short of outrageous! We’ve ordered countless times, and every single time, delivery has been a complete disaster. This time, they were TWO HOURS LATE and left the boxes unassembled. To make matters worse, their customer service was utterly useless, offering absolutely no solutions or assistance. If you’re looking for furniture that’s worse quality than IKEA but with a higher price tag, this is the place for you. BE WARNED! Avoid them at all costs unless you enjoy throwing money away and dealing with incompetence!
Jennifer Santiago-Cruz
4 years agoThey have gorgeous pieces. Customer service when buying is excellent and when called for assembly instructions. Pick-up at warehouse is an understandable wait time. Quality of the product I bought is very poor. A "white leather" bed that had dark spots and dirt. Tried cleaning it but is kind of penetrated. Came without instructions but when customer service was contacted, they provide it in a expedite time. But even thought the service is very good, Im not satisfied with purchase and has no return i might have been a fair price. But you don't want to pay a fair price for a product with spot that looks used. Sad.
Angie Mok
3 years agoBeautiful selection of furnishure, outside and inside. It has parking and excellent location. There are regular store and Outlet in Cataño. The price are different
Brian Beltran
2 years ago4 stars. Recently bought a home studio furniture for my apartment. Service was awesome in stores specially when they are selling top notch furniture. The only bad thing was getting the transportation guys over the phone was a pain. Even then nothing else to say. Go here and buy furniture.