Quality is good, we bought a sectional in the Ponce store, BUT, customer service is not. I've been trying to get a hold of ANYONE in customer service area and have not been able to. I also have sent numerous emails regarding a claim and no acknowledgement of receipt no courtesy response. I left my emails and fone numbers yet have received no acknowledge.
CAREFUL! Bought a bedroom set. Delivered incomplete. Never called with a reason to do it. Never delivered it. Never returned my calls.I Made a claim on the credit card, then general manager called me with an attitude. Didn’t care about what’s happening. Just asked me what was what I wanted. Didn’t apologize. Don’t want to make a refund for it. Will keep on fighting for my money.
Excellent selection of quality designer furniture. The staff was friendly, and while the furniture was somewhat expensive, it feels worth it. Sturdy and highly stylish.
Great furniture and excellent service. Prices are very reasonable due to the fine quality of their merchandise, no doubt about it.
My sales lady is fantastic. Thanks Maria de Fortis for all your attention and kindness ❤️. I am in love with my new furniture, they are really gorgeous!!!
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Moreno
2 months agoQuality is good, we bought a sectional in the Ponce store, BUT, customer service is not. I've been trying to get a hold of ANYONE in customer service area and have not been able to. I also have sent numerous emails regarding a claim and no acknowledgement of receipt no courtesy response. I left my emails and fone numbers yet have received no acknowledge.
Magda Gonzalez
6 years agoNovo Stilo has the best price for leather sofas in the metropolitan area of San Juan. Theywere willing to order the color and legs that I needed.
ode mar
a year agoCAREFUL! Bought a bedroom set. Delivered incomplete. Never called with a reason to do it. Never delivered it. Never returned my calls.I Made a claim on the credit card, then general manager called me with an attitude. Didn’t care about what’s happening. Just asked me what was what I wanted. Didn’t apologize. Don’t want to make a refund for it. Will keep on fighting for my money.
Michael Piekarski
a year agoExcellent selection of quality designer furniture. The staff was friendly, and while the furniture was somewhat expensive, it feels worth it. Sturdy and highly stylish.
Marysol Morales
2 years agoGreat furniture and excellent service. Prices are very reasonable due to the fine quality of their merchandise, no doubt about it. My sales lady is fantastic. Thanks Maria de Fortis for all your attention and kindness ❤️. I am in love with my new furniture, they are really gorgeous!!!