Royal Isabela

This place is beautiful, the views are gorgeous and breathtaking. Our server Pedro was amazing. So friendly and outgoing, very informative on food prep and recommendations and he was attentive to us. I’ve been on the island for 3 years and this food and service are the best I have had. Cooked with such savor and perfection. We only stood to eat and did not stay in a villa.

The property at Royal Isabela is undeniably stunning, with breathtaking views and a serene atmosphere that feels like an escape from the everyday. Unfortunately, the service experience doesn’t match the setting. Despite its luxury price point, basic guest care leaves much to be desired. Staff interactions often come across as indifferent, and something as simple as a complimentary bottle of water isn’t provided, which feels petty for a resort of this caliber. Dining options are very limited, and the food—while decent—is steeply overpriced, which makes it hard to justify. Housekeeping also needs attention. Spider webs on the ceilings and heavy dust on the curtains make the rooms feel neglected. Opening and closing the drapes shouldn’t leave you needing a shower. If Royal Isabela wants to live up to its promise of luxury, significant improvements in hospitality and cleanliness are necessary. The setting may be five stars, but the guest experience doesn’t come close—especially when guests are paying a fortune to stay here.

We stayed at the Royal Isabela to celebrate a birthday, and it was incredible! The staff are excellent, the villas are stunning, and the restaurant was delicious. We also did surfing lessons and paddle boarding with Jorge, who was absolutely fantastic- professional, patient, and made both experiences so much fun. Highly recommend! This is such a special place and we can't wait to go back!

ALL HYPE, NO SUBSTANCE!!! Showed up, hostess was MIA for 5min. Finally was seated, waiter was scrolling on his phone in the table next to us. Someone was vacuuming the restaurant in the middle of the service. Waiter gave us the wrong menus & disappeared. My dad is still waiting for his beer. Their whole vibe is farm to table & locally sourced ingredients but their “catch of the day” was Salmon. I’m curious where do they fish Salmon in Puerto Rico. The waiter was serving a juice for the table next to us and grabbed the pineapple with his hands without washing them. Also the air conditioner was broken & fans were malfunctioning. For such an “upscale” place; the food and the service were VERY underwhelming. There’s waaaaay better places on the island. I SUGGEST SPENDING YOUR MONEY ELSEWHERE.

The staff created an excellent experience and provided a high level of service. Our hotel experience was exceptional. Juan Fernandez went above and beyond to ensure we were well accommodated. I would definitely recommend staying here!