No. I cannot in good faith as a healer recommend this facility.
May 31st, 2025.
As a patient in distress while vacationing with a special needs child, this was a nightmare of an experience; as a healthcare professional familiar with the concepts of Triage and expecting no different than from any other ER visit, I could not comprehend the experience.
I was yelled at in an unacceptable manner over my inability to communicate in Spanish and daring to document my distress on my phone should I pass out (I was passing the first of two kidney stones). I was literally spoken down to by this guard towering over me as I sat in a wheelchair doubled over in a wave of pain. All of this is happening in front of my son who Im trying to maintain calm.
I was made to feel less than human and I couldn't comprehend that a language barrier or that identifying myself as a healthcare professional would create such hysteria in the Lobby.
I was made to understand that "This is Puerto Rico and we do things differently here" and that I was no longer welcome and was obliged to leave and seek remedy elsewhere.
Administrators: Check your ER Lobby camera around 9pm. Id be happy to share the whole experience and the effect it had on my son.
I arrived at 5am and was discharged at 2pm. They did a blood test, sonogram and answered all questions. Yes, it took awhile yet I felt all methods were taken to ensure I was clear of any danger until my follow up with my general physician.
We had an emergency for our 8 month old baby last night; the staff was not only thorough they were also so kind. The nurse didn’t hesitate to play with our daughter and make her smile and was very gentle. The doctor was English speaking and listened to what happened and proceeded appropriately without pushing every test under the sun. We got taken back promptly and left as soon as the results came back with scripts and thorough instructions in hand.
5 ⭐️!!
We had an emergency with our infant. The staff rushed us right in, got her stable and gave us the care and comfort we needed. Excellent bedside manner, excellent professional care.
I know people have left bad reviews from their experience and mine was limited but it was a good one compared to other ER visits in PR. I was attacked by a dog and had several puncture wounds. We chose Bella vista because I knew at 9:30 pm on a Thursday MAYAGUEZ medical ER would have a long wait . We arrived and no one was in the waiting room (good sign)…so I got immediate attention, did some paperwork and paid my deductible and I was seeing someone within 20-30 min (not 8 hours like other ERs). I know that this is not typical anywhere so I’m grateful. The nursing staff and the attending physician were friendly, attentive and did great work. I got 16 stitches and was out by midnight. I’d go back there over MAYAGUEZ medical anyday.
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Salvatore Vega (Dr V.)
2 months agoNo. I cannot in good faith as a healer recommend this facility. May 31st, 2025. As a patient in distress while vacationing with a special needs child, this was a nightmare of an experience; as a healthcare professional familiar with the concepts of Triage and expecting no different than from any other ER visit, I could not comprehend the experience. I was yelled at in an unacceptable manner over my inability to communicate in Spanish and daring to document my distress on my phone should I pass out (I was passing the first of two kidney stones). I was literally spoken down to by this guard towering over me as I sat in a wheelchair doubled over in a wave of pain. All of this is happening in front of my son who Im trying to maintain calm. I was made to feel less than human and I couldn't comprehend that a language barrier or that identifying myself as a healthcare professional would create such hysteria in the Lobby. I was made to understand that "This is Puerto Rico and we do things differently here" and that I was no longer welcome and was obliged to leave and seek remedy elsewhere. Administrators: Check your ER Lobby camera around 9pm. Id be happy to share the whole experience and the effect it had on my son.
Frances Gonzalez (Vegan Wines)
6 months agoI arrived at 5am and was discharged at 2pm. They did a blood test, sonogram and answered all questions. Yes, it took awhile yet I felt all methods were taken to ensure I was clear of any danger until my follow up with my general physician.
Ashley Hayner
7 months agoWe had an emergency for our 8 month old baby last night; the staff was not only thorough they were also so kind. The nurse didn’t hesitate to play with our daughter and make her smile and was very gentle. The doctor was English speaking and listened to what happened and proceeded appropriately without pushing every test under the sun. We got taken back promptly and left as soon as the results came back with scripts and thorough instructions in hand. 5 ⭐️!!
Justin
7 months agoWe had an emergency with our infant. The staff rushed us right in, got her stable and gave us the care and comfort we needed. Excellent bedside manner, excellent professional care.
David Michail
a year agoI know people have left bad reviews from their experience and mine was limited but it was a good one compared to other ER visits in PR. I was attacked by a dog and had several puncture wounds. We chose Bella vista because I knew at 9:30 pm on a Thursday MAYAGUEZ medical ER would have a long wait . We arrived and no one was in the waiting room (good sign)…so I got immediate attention, did some paperwork and paid my deductible and I was seeing someone within 20-30 min (not 8 hours like other ERs). I know that this is not typical anywhere so I’m grateful. The nursing staff and the attending physician were friendly, attentive and did great work. I got 16 stitches and was out by midnight. I’d go back there over MAYAGUEZ medical anyday.