I arrive to the Hotel May 23 to the 25, the staff since the check in time was awesome! Was assisted at the Bar pool by Paola and have excellent customer service. After that I was assisted in the main Lobby Bar by Luis alias Pop excellent service, very kind, very knowledgeable about drinks & food. Definitely will come back with family members thanks to the service all of them provided.
Went for the afternoon pool pass, very friendly staff. Nice pool and resort layout. Didn’t stay at this resort but was nice to be able to get a day pass. FYI, you need to make reservations for a day pass, I wasn’t aware but they had availability.
Food, meh, but not terrible.
Large pool with a jacuzzi attached.
Good place to enjoy Rincon. The pool is.good. As well as the room. The only inconvenience is that after 4 pm, the bar in the pool is closed and need to go to the lobby for a drink.
Me encanto, bien sitio para ir. El unico inconveniente es que cierran el bar de la piscina a las 4 pm. Y hay que ir al lobby por un trago.
Although the resort is nice it definitely needs improvements. Our room was basic. The towel holder fell off the wall. The bureau draws did not open all the way. The fridge was leaking. No hot water in shower but we made the best of it. There is very little beach which was disappointing. Very rocky you definitely need water shoes. It was about a 20 minute drive to Rincon. It was there down time which I did not know about. It was extremely quiet. I was told November to Easter is the high time with lots going on. The best restaurant we went to was the beach house. Great food and views.
The two stars are for the landscaping crew and the other for the ladies during breakfast. That is it.
If you are looking to stay here make sure to get a room facin the pool /ocean. The other options will take you to the most depressing, outdated, uninviting settings ever offered.
We were so in shock and disappointed that we turned around and went to get a refund and leave. After a bit of an argument, we were offered an upgrade. We decided to stay since it was only one night.
Breakfast went well and food and service was acceptable.
I hope this review saves you a headache. And to the hotel: just because you have a pool and a structure at the beach doesn't make you a resort. You guys are far from it.
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Luis Baez
3 months agoI arrive to the Hotel May 23 to the 25, the staff since the check in time was awesome! Was assisted at the Bar pool by Paola and have excellent customer service. After that I was assisted in the main Lobby Bar by Luis alias Pop excellent service, very kind, very knowledgeable about drinks & food. Definitely will come back with family members thanks to the service all of them provided.
Michael Lewis
a month agoWent for the afternoon pool pass, very friendly staff. Nice pool and resort layout. Didn’t stay at this resort but was nice to be able to get a day pass. FYI, you need to make reservations for a day pass, I wasn’t aware but they had availability. Food, meh, but not terrible. Large pool with a jacuzzi attached.
Lucas Rivera
a week agoGood place to enjoy Rincon. The pool is.good. As well as the room. The only inconvenience is that after 4 pm, the bar in the pool is closed and need to go to the lobby for a drink. Me encanto, bien sitio para ir. El unico inconveniente es que cierran el bar de la piscina a las 4 pm. Y hay que ir al lobby por un trago.
Neelie Ryan
3 months agoAlthough the resort is nice it definitely needs improvements. Our room was basic. The towel holder fell off the wall. The bureau draws did not open all the way. The fridge was leaking. No hot water in shower but we made the best of it. There is very little beach which was disappointing. Very rocky you definitely need water shoes. It was about a 20 minute drive to Rincon. It was there down time which I did not know about. It was extremely quiet. I was told November to Easter is the high time with lots going on. The best restaurant we went to was the beach house. Great food and views.
Rivera Rivera
a month agoThe two stars are for the landscaping crew and the other for the ladies during breakfast. That is it. If you are looking to stay here make sure to get a room facin the pool /ocean. The other options will take you to the most depressing, outdated, uninviting settings ever offered. We were so in shock and disappointed that we turned around and went to get a refund and leave. After a bit of an argument, we were offered an upgrade. We decided to stay since it was only one night. Breakfast went well and food and service was acceptable. I hope this review saves you a headache. And to the hotel: just because you have a pool and a structure at the beach doesn't make you a resort. You guys are far from it.