I was very skeptical about this hotel to the point that I almost booked somewhere else. The room was clean, the people working there were so friendly and nice and they had a really cute set up for the Bad bunny concert, the little cafe was cute and had great stuff too! 10/10 definitely recommend
Side note: there is remodeling going on but it was never a problem and didn’t cause too much noise
Service from all employees was excellent. They were very kind and attentive. Our room was nice and comfortable. The splash pad is great for children. The pool and jacuzzi are also nice. However, the patrons here like to litter heavily in the pool. Breakfast was okay. There were some gnats, and some bugs infiltrated a cereal pack I grabbed from the buffet.
I stayed there over the weekend with my dog and it was a great experience! The hotel is currently under construction so our room didn’t have the most things you typically have in a hotel room (I.e. ironing board, iron) but overall it was a great stay. We initially booked a two bed one room and on my reservation it only showed as two people instead of three but they were able to quickly accommodate us, especially to a villa on the first floor which made it easy to walk my dog. Everyone was so nice, especially to my dog. I would recommend staying again! My only complaint is the room didn’t feel super clean, the bathroom had a stain on the floor that threw me off, but I always wipe down rooms I stay at anyways. Other than that I would stay again and if you travel with your dogs like I do, I recommend staying here!
My father made the reservations for our whole group. Our room was fine and in the remodeled area. His was in a very old, actually dirty, and mold infested (i kid you not) room. He tried to get a refund or a new room and initially the best they could do was offer to change his room in 2 days. The day after however they did give him a refund after he didn’t stay in the hotel. So happy that the hotel gave him his money back.
Had a few issues but Management took care of me. The staff is patient and very professional. The resturant pizza is good. The pool is great! Great location! There are additional hotels fees daily and you do have to pay for parking. $10 daily...hotel fees $45 a day. Both have taxes associated with them. Also they under construction.
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Ethel Carrillo
2 weeks agoI was very skeptical about this hotel to the point that I almost booked somewhere else. The room was clean, the people working there were so friendly and nice and they had a really cute set up for the Bad bunny concert, the little cafe was cute and had great stuff too! 10/10 definitely recommend Side note: there is remodeling going on but it was never a problem and didn’t cause too much noise
D
2 months agoService from all employees was excellent. They were very kind and attentive. Our room was nice and comfortable. The splash pad is great for children. The pool and jacuzzi are also nice. However, the patrons here like to litter heavily in the pool. Breakfast was okay. There were some gnats, and some bugs infiltrated a cereal pack I grabbed from the buffet.
Beth Stevens
2 months agoI stayed there over the weekend with my dog and it was a great experience! The hotel is currently under construction so our room didn’t have the most things you typically have in a hotel room (I.e. ironing board, iron) but overall it was a great stay. We initially booked a two bed one room and on my reservation it only showed as two people instead of three but they were able to quickly accommodate us, especially to a villa on the first floor which made it easy to walk my dog. Everyone was so nice, especially to my dog. I would recommend staying again! My only complaint is the room didn’t feel super clean, the bathroom had a stain on the floor that threw me off, but I always wipe down rooms I stay at anyways. Other than that I would stay again and if you travel with your dogs like I do, I recommend staying here!
Kyle Ortiz
3 months agoMy father made the reservations for our whole group. Our room was fine and in the remodeled area. His was in a very old, actually dirty, and mold infested (i kid you not) room. He tried to get a refund or a new room and initially the best they could do was offer to change his room in 2 days. The day after however they did give him a refund after he didn’t stay in the hotel. So happy that the hotel gave him his money back.
Jennifer Thompson
5 months agoHad a few issues but Management took care of me. The staff is patient and very professional. The resturant pizza is good. The pool is great! Great location! There are additional hotels fees daily and you do have to pay for parking. $10 daily...hotel fees $45 a day. Both have taxes associated with them. Also they under construction.