Can’t give it zero stars because well Google doesn’t allow it HORRIBLE SERVICE MAN HORRIBLE EMPLOYEES, SAME WITH MANAGEMENT HELLA RUDE MAN LIKE IF YOU DONT WANT TO WORK GO BACK HOME Jewelry is beautiful but men because of the services I left!
Be careful with this store and its online portal. I purchased a piece around July 26th and 27th from their online store. On the 27th, I wrote to them requesting they cancel the order, as I had found the same piece at another local jewelry store for a cheaper price. They never responded to that email. I followed up on August 12th via email, but nothing. In between, I even called the store's registered phone number at different times of the day, but they never answered. Magically, on August 15th, I received an email with a USPS tracking number. I clicked on the link, and it still appears in pre-shipment status to this day. It took them a little over a month to respond to emails and ship the piece. Customer service seems nonexistent. Unfortunately, I feel like I lost/wasted my money with this local company.
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Mary scots
3 years agoCan’t give it zero stars because well Google doesn’t allow it HORRIBLE SERVICE MAN HORRIBLE EMPLOYEES, SAME WITH MANAGEMENT HELLA RUDE MAN LIKE IF YOU DONT WANT TO WORK GO BACK HOME Jewelry is beautiful but men because of the services I left!
Michael E. Rodriguez Baez
11 months agoThey are very professional people
Johanna AMCD
3 years agoThanks for the best customer service of my life!!!
Israel A. Limery Santiago
2 weeks agoBe careful with this store and its online portal. I purchased a piece around July 26th and 27th from their online store. On the 27th, I wrote to them requesting they cancel the order, as I had found the same piece at another local jewelry store for a cheaper price. They never responded to that email. I followed up on August 12th via email, but nothing. In between, I even called the store's registered phone number at different times of the day, but they never answered. Magically, on August 15th, I received an email with a USPS tracking number. I clicked on the link, and it still appears in pre-shipment status to this day. It took them a little over a month to respond to emails and ship the piece. Customer service seems nonexistent. Unfortunately, I feel like I lost/wasted my money with this local company.
Angel Ramos
3 months agoI haven't been able to visit them yet because of the distance, but I bought them online and it's wonderful. 5 stars