I left my review on OpenTable and wanted to respond to the restaurant’s “clarification.” Please see the attached images for reference.
1. We understand the difference between sitting at the sushi counter and sitting at a table. We’ve dined at more than 30 high-end sushi restaurants, and sometimes we choose to interact with the chef, while other times we prefer minimal interaction. That was not the issue here. The issue was the chef approaching us twice (AT OUR TABLE) with a rude, dismissive attitude when we confirmed we wanted the omakase. I am certain he was rushing the meal, our last plate had barely been set down when Jeffrey asked if we’d like to add anything. We did (the foie gras, since it’s banned in our city), and we could hear the chef clearly annoyed. The moment that dish was served, the chef walked out with his umbrella. It was obvious he simply wanted to leave. Given his attitude, we were glad we had chosen a table rather than the sushi counter.
2. Regarding the yakumi—if its absence wasn’t an oversight, then I’d suggest revisiting some of the dishes, as several felt incomplete without proper seasoning. I also have pictures of the poorly sliced sashimi pieces, I am sharing one below. If you would like to see the rest let me know.
3. On the reservation details: I am attaching a screenshot that shows our reservation for 8:30pm where I selected the “18 Course Premium Edomae Omakase” (not stated on the email but I am 100% sure I selected it). I tested it again just now, and that option is no longer available at 8:30pm, perhaps a glitch that has since been corrected. It may seem obvious to you, but nowhere in the booking text this is clarified. Furthermore, the Kiwami is advertised at $299. I still don’t know where our $250 option came from but it is okay since the physical menu did say “MP”.
At the end of the day, a restaurant that argues with customers (see other reviews as well) to “prove a point” instead of taking feedback seriously is not a place worth returning to.
Once again, you are far better off dining at any of the many excellent local restaurants in San Juan.
This restaurant had a great vibe with modern decor, but the food fell short. The sushi rolls were overly fishy, and was room temperature and the seafood didn’t seem fresh—disappointing for a sushi spot. Additionally, while the waiter was polite, there was a noticeable fishy smell, which detracted from the dining experience.
Sushi was great. Didn’t have a reservation but was able to sit at the sushi bar. Restaurant was nice. Chef was lovely. Osaka roll is definitely one I would recommended. Enjoy.
Jorge A Cavazos
a week agoI left my review on OpenTable and wanted to respond to the restaurant’s “clarification.” Please see the attached images for reference. 1. We understand the difference between sitting at the sushi counter and sitting at a table. We’ve dined at more than 30 high-end sushi restaurants, and sometimes we choose to interact with the chef, while other times we prefer minimal interaction. That was not the issue here. The issue was the chef approaching us twice (AT OUR TABLE) with a rude, dismissive attitude when we confirmed we wanted the omakase. I am certain he was rushing the meal, our last plate had barely been set down when Jeffrey asked if we’d like to add anything. We did (the foie gras, since it’s banned in our city), and we could hear the chef clearly annoyed. The moment that dish was served, the chef walked out with his umbrella. It was obvious he simply wanted to leave. Given his attitude, we were glad we had chosen a table rather than the sushi counter. 2. Regarding the yakumi—if its absence wasn’t an oversight, then I’d suggest revisiting some of the dishes, as several felt incomplete without proper seasoning. I also have pictures of the poorly sliced sashimi pieces, I am sharing one below. If you would like to see the rest let me know. 3. On the reservation details: I am attaching a screenshot that shows our reservation for 8:30pm where I selected the “18 Course Premium Edomae Omakase” (not stated on the email but I am 100% sure I selected it). I tested it again just now, and that option is no longer available at 8:30pm, perhaps a glitch that has since been corrected. It may seem obvious to you, but nowhere in the booking text this is clarified. Furthermore, the Kiwami is advertised at $299. I still don’t know where our $250 option came from but it is okay since the physical menu did say “MP”. At the end of the day, a restaurant that argues with customers (see other reviews as well) to “prove a point” instead of taking feedback seriously is not a place worth returning to. Once again, you are far better off dining at any of the many excellent local restaurants in San Juan.
Priscila Rivera
3 months agoGreat ambiance, everything is very fresh, service on point. If you like uni, they have the best. A neighborhood gem. Highly recommended.
Fiora
10 months agoThis restaurant had a great vibe with modern decor, but the food fell short. The sushi rolls were overly fishy, and was room temperature and the seafood didn’t seem fresh—disappointing for a sushi spot. Additionally, while the waiter was polite, there was a noticeable fishy smell, which detracted from the dining experience.
Alexandra Cortright
3 months agoJeffery and Fidel made our evening really special. Thank you!
Joshua Gonzalez
3 months agoSushi was great. Didn’t have a reservation but was able to sit at the sushi bar. Restaurant was nice. Chef was lovely. Osaka roll is definitely one I would recommended. Enjoy.