Zen Spa

I had a wonderful experience at Zen Spa for my birthday. Melissa was extremely kind, helpful, and resourceful upon entry. I requested the deep tissue massage and I appreciated my massage from Madi! Check them out and book your massage next time you are in the Condado neighborhood of San Juan

For my birthday, my partner gifted me a spa day at Zen Spa in Condado, and I want to share my most honest review. This wasn’t my first time there—I had previously gone with my mother, and the experience was already disappointing. The pedicure was poorly done, the nail polish was a mess, and the same goes for the manicure. Unfortunately, this second visit—though it was a special gift—was just as disappointing. The quality of both the manicure and pedicure was very low, especially considering the extremely high prices they charge. The only service that was actually worth it was the massage, which I can genuinely say was excellent. To make things worse, I accidentally left behind my necklace. I called the same day, and no one even made the effort to check for it. They simply took my name and number. I had to follow up the next day, only to be put on hold while they supposedly looked, and then told it wasn’t there. Overall, it was a poor-quality experience that does not match the high price point. Very disappointing.

With my party of 4, this is an average review. Front desk staff was amazing, got us in same day, very pleasant and attentive. We had facials and massages. Facials were great for everyone. The massages are where we differ, we were under a towel and whatever is covered by the towel is not massaged. So just above the knee down and from the shoulders up on the front. Back to the bottom of the back, no hips quads or hamstrings. Very little attention to the neck. 2 of us requested deep tissue, it was not deep tissue, at least compared to what I typically get. Very grateful to get in for the service, would not go back for the massage.

I recently visited Zen Spa in Condado, PR, and from the moment I stepped inside, the experience was nothing short of exceptional. The customer service was outstanding; the team greeted me warmly and took the time to give me a thorough tour of the spa. They offered me a robe, towel, and flip-flops, along with water and snacks – such thoughtful touches! I had an 80-minute massage with Gustavo, and his expertise truly shone through. His knowledge of the body was incredible, and he skillfully worked on my trigger points with zero discomfort. It was an incredibly relaxing and therapeutic experience, and I left feeling completely rejuvenated. I also had a pedicure with Ruth, and she was absolutely amazing. Her attention to detail, kindness, and the dedication she put into working on my feet left me over the moon. She made sure I felt pampered every step of the way. Zen Spa offers a top-notch experience from start to finish, and I am incredibly thankful for the wonderful service I received. Highly recommend this spa for anyone looking to treat themselves to a luxurious and relaxing experience!

Recieved services here with my family and friends last week. We loved the spa facilities such as the sauna, unfortunately the steam room was out of order but we didn’t mind we had a great time. When we arrived we were greeted and then given robes, slippers and lockers to hold all of our things. Before our services, we were able to partake in tea and small snacks. I had the 80 minute massage along with the basic facial. My massage was awesome and my therapist did an amazing job. My facial was great too, however, I didn’t appreciate the upselling within the facial. Clients are coming to relax and most likely book the service they think is best for them beforehand and don’t need any extra push once they’re in the service room, it really takes away from the relaxation, which is why I’m rating our experience a 4/5. After our services we were treated to frozen Bellinis which was the perfect ending to our 4 hour spa visit. Give Zen Spa a try if you’re in the Condado area, I’m sure you will enjoy your time.