My first visit today and my last one. As soon a enter the store two nice associates were helping me find the correct megaphone I need. I was asking them questions about the megaphone and the owner or supervisor came to me and took me the megaphone from my hands and tell me I put your box of the megaphone in the cashier you can now put this one back. Horrible customer service. I told him your being roughly with the service, dont push it, he told me he was giving training to a new associate. The one who needs the training about how to treat customers is the owner or supervisor.
Me and my daughter we're greeted with a smile by the owner Don José Ernesto Díaz, a kind man with a true knowledge of what good service means. He gave the extra mile to help my daughter with her Piano which has a bad key. Having no space available for anymore repairs in his shop to handle, he was able to coordinate with his technician to make an exception and squeeze in my daughters Piano.
I was truly impress and grateful. This kind of attention is what sets you apart from the rest.
Thank you Don José for all the help.
Right now is a busy time of year and they were out of a couple popular items but with their friendly and knowledgable staff we found a solution for my needs and made a plan for the future. I am new on the island and live about an hour away but this is MY music shop. Check them out and tell them JuBuc sent you.
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Alexis Javier Rivera
a year agoMy first visit today and my last one. As soon a enter the store two nice associates were helping me find the correct megaphone I need. I was asking them questions about the megaphone and the owner or supervisor came to me and took me the megaphone from my hands and tell me I put your box of the megaphone in the cashier you can now put this one back. Horrible customer service. I told him your being roughly with the service, dont push it, he told me he was giving training to a new associate. The one who needs the training about how to treat customers is the owner or supervisor.
francisco gonzalez
8 months agoIf you need anything for party speakers and accessories this is The Best for DJ's!
Joe Cortes
6 years agoMe and my daughter we're greeted with a smile by the owner Don José Ernesto Díaz, a kind man with a true knowledge of what good service means. He gave the extra mile to help my daughter with her Piano which has a bad key. Having no space available for anymore repairs in his shop to handle, he was able to coordinate with his technician to make an exception and squeeze in my daughters Piano. I was truly impress and grateful. This kind of attention is what sets you apart from the rest. Thank you Don José for all the help.
Tristan NiHiL
6 years agoRight now is a busy time of year and they were out of a couple popular items but with their friendly and knowledgable staff we found a solution for my needs and made a plan for the future. I am new on the island and live about an hour away but this is MY music shop. Check them out and tell them JuBuc sent you.
Francisco Gonzalez
2 years agoThis store is great for DJ's; lights, speakers, amplifiers, fog machine and everything you need for your show!