The Ritz Carlton Reserve SPA Botánico

Beautiful facilities and outstanding service. I received the best massage I’ve ever gotten from Carlos and our attendant Jose was very welcoming and friendly. I can’t recommend it enough!

The grounds are absolutely beautiful and our massages were wonderful. Javier has great hands and he delivered a much needed deep tissue massage. Lucy gave my husband one of the best massages he has ever had! I like the foot scrub before the massage too. Nice touch. I wanted to give Botánico five stars but there were some issues. It’s hard to find. Waze guided us to the wrong entrance. We were able to find the correct entrance and there were few signs guide us to the spa. The signs were also very small. Once we were in the vicinity, it was unclear where to park. We asked a guard who told us where to park and said to come back to him and he would direct us. He directed us to a ballroom, not the spa! Despite the detour we arrived. The spa has a beautiful entrance with a gigantic ancestral-looking tree shading the stairway and entrance. The staff was gracious and served a yummy herbal iced tea while we waited to be taken to our massage room. The showers, relaxation room and locker room have everything you could need. The biggest fail, however, is the lack of people when you need them. It’s difficult to find staff if you want something or have an issue. When the cool dip pool step broke when I stepped on it, there was no one around to tell. Luckily, I was holding on to the rail otherwise I would have fallen and hit my head on a rock like surface! The staff person I told asked if I was okay and I told her I was, however, no management came to check on me. I will have a bruise on my foot from the impact but overall I am okay. The service people we interacted with were great, however, for a large resort it’s staffed as if it’s a small resort. The food took an hour and 15 minutes to arrive. We were told 45-60 minutes. If we go again, we will know how to get there and what to expect. I think we had high expectations because it is the Ritz Carlton but the overall experience was mediocre at best, unsafe at worst.

The resort is beautiful I tried calling several Times and left messages with the staff to receive a call back from the spa, and unfortunately no one got back to me. I had to go in person to schedule an appointment. The staff was friendly. The massage was nice. Used their sauna. And walked around their property. There are mango trees in the back as well as mini pineapple plants growing. I would recommend

I don’t have the vocabulary to describe our exceptional experience at this spa. I am back home now googling for a comparable spa for our next vacation because we can’t keep coming back to Dorado beach from Canada for the Spa right? Not that the resort wasn’t great but we would like to try different destinations. Anyway about the Spa, from the massive tree before the entrance through to the open relaxation area, then the private male or female area with pool, cold plunge, sauna, indoor relaxation area & dressing rooms to the private oasis were we experienced our couples tamarind bodyscrub and massage….everything felt like a world class experience. I’ll never see a spa the same way again! Tips: If you have a service booked get there an hour early then plan to stay later. I should have planned to spend about 4 hours total but we had other thing booked which we almost canceled. You don’t need to have a service booked to use the spa, you can pay to enjoy the facility.

This place feels sacred. GO. The tree house massage was magical.