Dorado Beach, a Ritz-Carlton Reserve

Beautiful hotel, but the check-in process was so bad. I had to wait at the gate for 20 minutes, and they couldn’t find my reservation, so they asked my driver to keep circling around and around. Instead of letting us wait inside while they sorted it out, they made us loop around repeatedly—what a joke! Should have just gone home at this point. They didn’t honor early check-in from AMEX Fine Hotels and Resorts, and the room was late, so we had to wait hours for them to clean it. This place felt like a disorganized mess 😢 People spend good money to come here, and I can see why there are so many 1-star reviews disappointed with the service. That being said, it’s a beautiful beach and a nice place, which deserves an extra star on its own. However, it seems like it’s being managed poorly. AC not working, and apparently it’s been not working for a while. How does a hotel of this caliber not fix the AC when it’s baking hot? We are sweating inside while waiting for the room to be cleaned 🥵🥵 If they had better service, management, and protocols, this place would surely earn its reserve status. Unfortunately, it’s the worst Marriott Reserve hotel I’ve stayed at in the world.

Stayed here for our tenth wedding anniversary and the location is amazing! Rooms are spacious and private. The spa is absolutely out of a fairy tale. We had the large private suite at the spa to ourselves with outdoor bathtub, sauna and a massage room. Absolutely once in a lifetime experience!

Fantastic experience in Puerto Rico. This property cracked my top 5 and may end up being top 3 as time goes by. The property, pools, restaurants, gyms and grounds were fantastic. The rooms were clean and perfectly laid out. The outside shower was a great touch and the butler team assigned to us at registration made the experience even better. The people at the resort, regardless of their position, were beyond hospitable and gracious. What a spot! We can't wait to go back when it's not so hot and muggy. Great food everywhere you go on this property..... even the pool food. We love this property!

An unforgettable experience at The Ritz-Carlton, Dorado Beach! From the moment we arrived, everything was exceptional—luxurious yet relaxed, elegant yet deeply connected to the natural beauty of Puerto Rico. The grounds are stunning, with lush landscaping, pristine beaches, and breathtaking ocean views at every turn. The service was beyond 5-star. Every staff member we encountered was warm, professional, and genuinely committed to making our stay unforgettable. It felt like every detail was anticipated before we could even ask. Our room was immaculate—spacious, beautifully designed, and steps away from the beach. The amenities were top-tier, from the spa and infinity pools to the dining options, which featured fresh, locally inspired cuisine that was absolutely delicious. This is more than just a resort—it’s a serene escape where luxury meets authenticity. Whether you're here to relax, explore, or celebrate something special, Dorado Beach delivers a truly world-class experience. Can’t wait to return!

Dorado Beach Ritz-Carlton Reserve isn’t just the best resort I’ve stayed at. It might be the best place I’ve ever stayed, period. From the moment you arrive, it feels like you’ve stepped into another world. The staff somehow knows what you want before you ask. Every corner of the property is manicured without feeling artificial. The rooms? Private sanctuaries with plunge pools, outdoor showers, and ocean breezes that feel like they were ordered just for you. The beach is quiet, the service is flawless, and even doing nothing here feels like a privilege. It’s not just a hotel. It’s the standard by which I’ll judge every other resort from now on. Cannot recommend enough