From the moment I arrived at La Concha in San Juan, I knew my stay was going to be special. Jean checked me in with such warmth and professionalism, making the whole process smooth and welcoming. When I got to my room, I was blown away and it was spotless, beautifully maintained, and the ocean view was absolutely breathtaking. A huge shoutout to Bertrand, the bartender, who truly made my stay unforgettable. Not only did he make the best drinks, but he also went out of his way to make me feel comfortable, always bringing laughter and great energy. His hospitality made me feel right at home.
Overall, my experience at La Concha was nothing short of amazing. I will absolutely recommend this hotel to anyone visiting San Juan, and I’m already looking forward to coming back. Thank you so much for an incredible stay!
Could not recommend La Concha any more highly! My stay in Puerto Rico was made extra special by staying at this amazing property and especially their amazing staff! I was greeted by Maria, who was so sweet and friendly…what a wonderful warm welcome to start off my trip right! As soon as I arrived in my room she called and saw if I needed anything. These small but lovely touches were seen throughout my stay with this amazing staff. Coral at the lobby bar was awesome too and made a great drink (off menu). As for the property, it was spotless, beautiful and in a great location. I cannot do it justice via writing, see photo and video. You have everything you need on property, but the neighborhood is absolutely an amazing place to explore (and eat and drink)! Puerto Rico has a special place in my heart and a huge part of this is due to my experience at La Concha. Although I booked with free night awards, I feel that this room was a massive value for the price and I would have gladly paid for it. 110% will return here for a much longer stay. A++ outstanding experience
I stayed at this hotel for three days. Overall, the property is very nice — the beach is stunning, and the atmosphere is perfect for a relaxing vacation. We stayed in a suite with a city view, which was well-appointed and comfortable. However, it was quite noisy at night due to the street noise, which made it a bit difficult to fully relax. Also, when we arrived we were told we were given an upgrade to a suite but the room we were given was the one we reserved. I’m not sure why they felt the need to lie about the upgrade but the lack of honesty was concerning.
While much of our stay was enjoyable, there were a couple of disappointing experiences. One involved room service — we received the wrong order, and it took a very long time for the staff to attempt to correct it. In the end, we decided to cancel the order altogether, which was frustrating.
Another issue occurred at the front desk with a staff member named Kenia. There was a billing error where the wrong card was charged, and when we brought it to her attention, her response was surprisingly aggressive and unprofessional. I even had to ask if she was okay due to her attitude. I even took it as far as calling the manager. Mistakes happen, but the lack of accountability and courtesy was disappointing. Hospitality roles require patience and professionalism, especially for front-facing staff, and this interaction negatively impacted our overall experience.
With a bit more attention to customer service and staff training, this hotel has the potential to offer an exceptional stay.
A fantastic oasis in the heart of San Juan! The convenience to the airport is outstanding! The staff speak English and Spanish and are super friendly. The security staff is always nearby under the trees on the beach, which makes even the most nervous guests feel safe. Even going for a walk out in the neighborhood to get supplies and food at local stores felt safe. Everyone seemed to know that tourists were there to spend money and help out the economy. The hotel rooms were clean and the housekeeping staff was GREAT!!! The pool towel people worked hard to make sure there were always clean tables, chairs, and towels ready. Even the gym was beautiful, overlooking the beach, and clean! Will definitely come back here!
Got a great deal on 2 rooms and they put us in 2 different towers. One with a view to the beach and the other overlooking the hotel grounds; both were amazing. Everyone at the Casino, front desk, several restaurants, and around the pool were so helpful and nice. Once we got settled, the pools were a great way to relax and get some sun, while we planned the rest of our adventures for the day. The hotel bar was always busy but never packed and was the perfect place for a nightcap. Highly recommend staying here for business or pleasure.
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Beverlie Hyacinthe
a week agoFrom the moment I arrived at La Concha in San Juan, I knew my stay was going to be special. Jean checked me in with such warmth and professionalism, making the whole process smooth and welcoming. When I got to my room, I was blown away and it was spotless, beautifully maintained, and the ocean view was absolutely breathtaking. A huge shoutout to Bertrand, the bartender, who truly made my stay unforgettable. Not only did he make the best drinks, but he also went out of his way to make me feel comfortable, always bringing laughter and great energy. His hospitality made me feel right at home. Overall, my experience at La Concha was nothing short of amazing. I will absolutely recommend this hotel to anyone visiting San Juan, and I’m already looking forward to coming back. Thank you so much for an incredible stay!
P L
2 months agoCould not recommend La Concha any more highly! My stay in Puerto Rico was made extra special by staying at this amazing property and especially their amazing staff! I was greeted by Maria, who was so sweet and friendly…what a wonderful warm welcome to start off my trip right! As soon as I arrived in my room she called and saw if I needed anything. These small but lovely touches were seen throughout my stay with this amazing staff. Coral at the lobby bar was awesome too and made a great drink (off menu). As for the property, it was spotless, beautiful and in a great location. I cannot do it justice via writing, see photo and video. You have everything you need on property, but the neighborhood is absolutely an amazing place to explore (and eat and drink)! Puerto Rico has a special place in my heart and a huge part of this is due to my experience at La Concha. Although I booked with free night awards, I feel that this room was a massive value for the price and I would have gladly paid for it. 110% will return here for a much longer stay. A++ outstanding experience
Alan
2 weeks agoI stayed at this hotel for three days. Overall, the property is very nice — the beach is stunning, and the atmosphere is perfect for a relaxing vacation. We stayed in a suite with a city view, which was well-appointed and comfortable. However, it was quite noisy at night due to the street noise, which made it a bit difficult to fully relax. Also, when we arrived we were told we were given an upgrade to a suite but the room we were given was the one we reserved. I’m not sure why they felt the need to lie about the upgrade but the lack of honesty was concerning. While much of our stay was enjoyable, there were a couple of disappointing experiences. One involved room service — we received the wrong order, and it took a very long time for the staff to attempt to correct it. In the end, we decided to cancel the order altogether, which was frustrating. Another issue occurred at the front desk with a staff member named Kenia. There was a billing error where the wrong card was charged, and when we brought it to her attention, her response was surprisingly aggressive and unprofessional. I even had to ask if she was okay due to her attitude. I even took it as far as calling the manager. Mistakes happen, but the lack of accountability and courtesy was disappointing. Hospitality roles require patience and professionalism, especially for front-facing staff, and this interaction negatively impacted our overall experience. With a bit more attention to customer service and staff training, this hotel has the potential to offer an exceptional stay.
C Packard
2 months agoA fantastic oasis in the heart of San Juan! The convenience to the airport is outstanding! The staff speak English and Spanish and are super friendly. The security staff is always nearby under the trees on the beach, which makes even the most nervous guests feel safe. Even going for a walk out in the neighborhood to get supplies and food at local stores felt safe. Everyone seemed to know that tourists were there to spend money and help out the economy. The hotel rooms were clean and the housekeeping staff was GREAT!!! The pool towel people worked hard to make sure there were always clean tables, chairs, and towels ready. Even the gym was beautiful, overlooking the beach, and clean! Will definitely come back here!
Jonathan Branch
a month agoGot a great deal on 2 rooms and they put us in 2 different towers. One with a view to the beach and the other overlooking the hotel grounds; both were amazing. Everyone at the Casino, front desk, several restaurants, and around the pool were so helpful and nice. Once we got settled, the pools were a great way to relax and get some sun, while we planned the rest of our adventures for the day. The hotel bar was always busy but never packed and was the perfect place for a nightcap. Highly recommend staying here for business or pleasure.