Condado Ocean Club

DO NOT BOOK THIS HOTEL — Worst experience ever. On the surface this hotel looks nice, but the service, cleanliness, and management are absolutely unacceptable. Turn-down service was horrible — we called multiple times to ask for basic cleaning and our room was still left dirty. The floors were never properly cleaned, and the bathroom remained filthy all week with sand from the first day still in the shower by the end of the stay. On our last night, we found a live bed bug crawling on the bed. We immediately called downstairs and had two staff members come to our room, both of whom saw the insect and acknowledged that it was indeed a bed bug. But because there was “no manager on site,” they told us there was nothing they could do. We were so disturbed and disgusted we had to check out at 2:00 AM, forfeiting our final night and spending the rest of the night waiting at the airport. I also had to pay overweight luggage fees after repacking to isolate my belongings, and now I face a huge dry cleaning bill to prevent bringing anything home. To make things worse, hotel management later tried to deny the entire incident, even implying the sheets in my photo weren’t from their property — a truly ridiculous and insulting response. This was by far the most unprofessional and unsafe hotel experience I’ve ever had. Don’t be fooled by the aesthetic — this hotel lacks basic cleanliness, crisis response, and guest care. Absolutely would not recommend.

I had an amazing experience at the Condado Ocean Club! From the moment I arrived, I was impressed by the cleanliness of the hotel and its fantastic location. The check-in and check-out processes were a breeze, and I particularly loved the convenience of being able to store my luggage while enjoying the hotel’s wonderful amenities. The staff truly went above and beyond, welcoming me with genuine warmth and kindness that made my stay even more enjoyable. I can’t recommend this place enough! One of the highlights was definitely the stunning infinity pool, offering breathtaking views and a perfect spot to unwind. Plus, with direct beachfront access, I spent my days sunbathing, sipping on drinks, and simply soaking up the sun. Overall, was an unforgettable getaway!

Although you are a paying guest at the hotel you are not allowed to bring your own drinks into the pool area. Bar drinks are pricey. Food is pricey as well. Food and drinks not worth the price. The views are amazing and the pool was nice and warm with ample lounge chairs. I enjoyed the Dj nights. Very aesthetically pleasing chill and clean hotel walkable to local businesses and restaurants.

My best friend and I loved our stay at Condado Ocean Club! The view from the hotel is truly breathtaking and the hotel is located within walking distance of a bunch of restaurants and some night life. Isaac assisted us upon arriving to the hotel and checking in and he provided us with excellent service and truly went above and beyond to help us during our stay. Issac always ensured that we had a new dining recommendation each night and that we knew how to get to where we were headed. We will definitely be back at Condado and hopefully sooner rather than later! Thank you for a relaxing, yet fun and memorable experience!

Rooms were super clean! While floor would smell like bleach everyday, which I loved. Service was like any other hotel. We needed early check in, and we were able to once a room became available