Mayagüez Resort & Casino

I travel for work, stay in many hotels. This is by far the worst hotel I’ve ever stayed in. It can’t be legal. Where do I start? Black mold on EVERYTHING. Water comes in through the window when it rains. Beds don’t have fitted sheets so you wake up lying on a bare mattress in the middle of the night that’s never been cleaned I’m sure. No comforter just 2 sheets and 2 pillows. No coffee. No breakfast. TVs are 15 years old at least most don’t work. Hand soap is not provided… HAND SOAP? Really?? There’s only 1 working light bulb in the room. 1 outlet that works. You have to park very far from the rooms or pay a price for valet service. I felt disgusting just getting in the shower because of how small it is the shower curtain touches you at all times. But don’t worry about any of that, they are repainting the exterior and opening new slot machines so it’s all good. DO NOT GO HERE it’s better this place goes under as it clearly already is.

We visited this hotel again after 7 years, expecting at least the same experience — but what we found was shocking. The entire place has gone completely downhill. The hallways and rooms had a terrible smell, everything looked and felt extremely dated, and the elevator to the pool was out of service, forcing guests to go down a long flight of stairs. The gym? Out of service. The hot tub OUT of service and pools, covered in mold. The beds were old, uncomfortable, the bathrooms dated, dirty and honestly disgusting. This was the worst hotel experience my family has had in a long time. I regret booking here so much. While I truly feel for the employees working under these conditions, I sincerely hope the owners either sell this place or finally invest in a full remodel. Mayagüez deserves much better. The current state of this hotel is disrespectful to the city, to its visitors, and to Puerto Rico’s tourism in general.

I thought the resort was going to be a little more upscale, specially for the price they charge. I think motel 6 smells and it looks a lot better than this place. The building smells like it has massive amounts of water leakage, the AC barely works, loud bangs at midnight. Oh, and forget the lazy river; The water in the lazy river is cloudy and disgusting. While I was trying to enjoy it, I came across a ball of dental floss in the water, along with garbage and who knows what else. Definitely do not recommend!

I reserved two separate rooms for me and my teens. When I got there, the prices was almost double of what it said when reserving. Got to one room, there were 2 big dead roaches on the carpet. It smelled like humidity. The second room wouldn't open with the key so I had to wait almost an hour for a room change. Went to eat an hour and a half before closing! Kitchen was closed so only buffet available. Children were supposedly half price then got charged full price for they're plates. The rooms were so outdated it was shameful. The pool was the only thing that made it worth it. It was a nice pool with a "River" and a slide. Pools had appropriate height for smaller children and adults.

If you love poor and bad service this is the place for you. You will enjoy extremely slow check in and check out. Elevator ls that do not work. Employees that ignore your requests and provide terrible service. Rooms and facilities are actually good, just need new staff to become a decent hotel.