TRYP by Wyndham Isla Verde

I came here several weeks ago. We had a positive experience. Our flight came super late and had to check in at like 2:00 am. The front desk attendant was super nice and understanding, very professional and welcoming. The rooms are big and comfortable, but our room's bathroom had a massive leak and every time we showered the whole bathroom floor flooded. It was a minor negative aspect and this is why I took a point off. However, the rest of the experience was positive. We only stayed for one night.

We stayed in a family room with a king bed and bunk bed for five nights. The location is perfect, the hotel is beautiful, and the staff were friendly and welcoming. We especially enjoyed the convenience of the Italian restaurant in the hotel. The main drawback was the towel policy ,even though the room sleeps four, we were told the maximum towels allowed was three. This meant we had to request an extra towel daily, and sometimes had to go to the front desk late at night to get one. On two days, housekeeping said they’d return to clean our room but never came back. I understand they were busy, but it was a little inconvenient. Overall, we really enjoyed our stay and would return , I just hope the towel limit is adjusted to match room capacity and that housekeeping follow-ups improve.

I had a wonderful experience during my stay, and a big part of that was thanks to Jeremie at the front desk. From the moment I arrived, Jeremie went above and beyond to make me feel welcome. He was professional, friendly, and incredibly attentive to every detail. Whether it was checking me in quickly, helping with local recommendations, or just greeting me with a warm smile each day, Jeremie made my stay feel special. It's rare to encounter someone so dedicated to excellent customer service. He truly set the tone for a great visit and is a standout representative of the hotel. If you're staying here, you're in great hands with Jeremie. I can’t thank him enough for his kindness and professionalism—he made my trip that much better!

This hotel is at a great location. Close to food and beach. Security was great. Just the wet musty smell from hallway into room bothered me a bit but everything was clean. Overall this was a good place to stay. 🇵🇷

I only gave this location 4 stars because while it's perfect distance from the airport, it's not a great location for digging into San Juan. If you want a local experience, I might recommend more inland, or closer to Old San Juan. Incredible staff, wonderful cleaning team, breakfast is great.