Nouvelle D’Spa – San Juan

Loved the whole experience! The ambience is everything once you pass the reception. The steam room, the warm jacuzzi, the relaxing lounge with its’ snacks and delicious tea were a great prep for the relaxing massage and the following facial. The after treatments champagne and hummus in the lounge area fabulous. Definitely recommended 💯!

It was not worth for price. Went twice for full spa day. Body massage, facial, mani, pedi, sauna n pool usage. Body massage was okay. Not excellent. Very light touch even I told I like deep touch. Facial: second time was much better. They used machine much longer time. Result was better as well. Hand hand pack with warm cover. ( first time didn’t have it. Even at nail service) anyway nothing special. Mani&pedi: Omg,,,I paid extra to get gel nail. in 5days it started peel off. See photo. Not worth it. Shaping nail was bad. Didn’t even ask if the shape is okay. To take off old gel nail it was additional fee( shouldn’t inform when I make booking ? ) Sauna: first time was warm. Second time was hot enough. Why so much difference? Pool : well it’s indoor relaxation pool. Room is really cold and get into cold pool. I got cold after🥶 jacuzzi was turned on for second time when I was almost done. First time I didn’t even know there was that function. No one turn it on. Waiting space and service: no hair dryer. You need to bring your own. No one tell me what happen next, how long I have time between. I was so lost ! first time no snack ( hummus) or fusion champagne (?) was served. Oh and waiting room is unisex and you are only wearing bathrobe. I told receptionist that there was so much different from first time. She said “oh I am glad you had better experience for this time. “ Really??? Overall, unstable service. There is too much to improve.

I received a gift certificate and for the COVID situation didn’t have the opportunity to schedule an appointment before the expiration date of the Certificate. The Value of the gift Certificate was for the amount of $70 for a pedicure and they inform me in the counter when I arrived that I should paid an additional fee of $25 because the certificate was expired. In the gift certificate never indicated this additional cost and it was very disappointing to know that I have to pay it. Please orient your clients about this matter when they buy the Gift Certificate, include this fee info on it and reconsider to eliminate this kind of unnecessary fees that doesn’t makes any fare purpose. Besides, I won’t come back because the quality of service that I received was average for the amount paid.

The spa is cozy and aesthetically pleasing! Prices are affordable! Staff is polite and friendly but not attentive. I scheduled a massage, steam room and pool. After my massage, I was taken to the tea room to wait on the other services. No one came to get me. I waited for 20 minutes before walking to the front desk to ask for help. I spent 5 minutes in the steam before I left because it was too crowded. The pool was being used during the time I was scheduled to use it. I was really disappointed in the lack of guidance from the staff. I felt lost and confused the entire time. I left in the middle of my services. It was really poor experience. Would not return.

We bought a "time out" gift certificate and had a lovely couples massage for our honeymoon. Neither of us had done the full soa experience before and were very impressed.