Bposhtels San Juan

From the moment I checked in I had an excellent experience. Truly. Customer Relationship Manager at the desk was extremely nice and went out of her way to be so. My room are very clear comfortable bed, and plenty of toiletries. It was also very clean. It was an amazing value for what I got. It is also centrally located. You are in a prime location. The complimentary breakfast is perfect, and had everything I personally need. The young man at check out was also extremely nice. Thank you for such an enjoyable stay.

I've stayed at hostels before. This one is NOT on par with others. Two MAJOR issues: 1. I booked a "Women's Only" room through Hostelfish for this hostel - guess what, that doesn't exist here! In my 3 days there, there were at least 3 men in the room. Turns out it is "Female Priority" on the website, no guarantee of that kind of privacy. 2. The door to the hostel room was BROKEN. Broken broken broken. It was easy for me to enter the lobby without identifying myself, and go up to the hostel rooms and enter with no one checking to see if I was a guest. For any survivors of assault out there, believe me this place is absolutely NOT for you. You'll never feel safe. Besides that, the amentities were sub-par. No microwave for hostel guests, it was advertised but this was false. No complimentary toiletries. The towel you are given is thin and horrible. The lights in the bunk beds are blinding and uncovered, multiple people were using clothes and things to mellow the glare. Breakfast was laughable, it makes continental breakfast look like a fancy buffet. They don't serve Puerto Rican coffee here. Whaaaat - this is Puerto Rico and the receptionist had no idea what I was talking about when I asked about the local cafe. The pool is nice at night, but not during the day when you can see how blah it is without the fancy lights. There are a lot of common areas available for use, so it was nice to be able to walk around and find different places to hang out. The cleaning staff was very nice, though they did not service the rooms every day. I do not recommend staying here. I talked to the hotel-side guests who had individual rooms, and they said it was nice. But the hostel part of this facility is like an afterthought nobody wanted to invest money into.

They stole my money. I booked a bed at B Poshtels San Juan via Booking.com and canceled within the free cancellation window, as clearly stated in their policy. I have written proof of this cancellation and confirmation that no charges would apply. Despite this, they charged me the full amount for the entire stay. I reached out multiple times, and they never responded—not even once. Completely unprofessional and disrespectful. Worse yet, they are hiding behind Booking.com’s policies to avoid accountability. They are cheating travelers out of their money and refusing to engage in even basic customer service. I’ve never encountered such dishonest behavior from a hostel in all my years of traveling. Do yourself a favor and book elsewhere. If this is how they treat people before they even check in, imagine what happens once you’re there.

This was my first hostel experience and I lucked out with the best one! Great location, it was a in a lovely hotel and the people were friendly. I’d go back any day!

Overall, such a great experience! The staff members are very nice & I love that they are available 24/7, that made my check in super easy and convenient.